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OpenAI Supercharges ChatGPT by Adding Web-Browsing Support

The web-browsing capability arrives through new plugin support for ChatGPT, with services including Slack, Expedia, Instacart, Shopify, and Kayak signing on.

 & Michael Kan Principal Reporter

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When you use the ChatGPT website, the AI-powered chatbot is generally confined to only pulling knowledge from its own internal servers. But not anymore.

OpenAI today introduced a browsing capability to ChatGPT, meaning it can read information from across the web, including the latest news and data, to help it answer your request. 

The browsing ability promises to make ChatGPT even more useful, given that the program was only trained on public knowledge up until September 2021. Now you can ask it a question about current events, and the AI bot will be able to return an answer.

This also means ChatGPT can essentially conduct research for you by searching the internet for the information, and then analyzing the results. In a demo from OpenAI, the company showed ChatGPT reading the latest news about itself and summing up the main points.

The browsing capability is made possible through ChatGPT’s new support for plugins. OpenAI built two plugins, one for the browser and a second one that can translate commands into Python computer code. This can be used for performing data analysis, solving math problems, or converting files between formats.  

In addition, OpenAI invited several third-party internet services to create their own plugins for ChatGPT. They include Expedia, OpenTable, Instacart, Slack, Shopify, and Kayak among others. In another demo, the company showed you can install several plugins, and then ask ChatGPT to recommend a restaurant via OpenTable while also creating a shopping list to cook a separate meal using Instacart.

The plugin support makes the chatbot a stronger rival to Microsoft’s ChatGPT-powered Bing, which can also search the web for current information. In a sense, OpenAI also created an app store for ChatGPT by enabling third-party plugins, though it currently has only a dozen options.

Be careful, though: ChatGPT can still come up with wrong answers. There’s also the scary prospect of bad actors abusing the plugins to make it easier to conduct malicious schemes on a wider scale through ChatGPT, as OpenAI acknowledges.

“At the same time, there’s a risk that plugins could increase safety challenges by taking harmful or unintended actions, increasing the capabilities of bad actors who would defraud, mislead, or abuse others," the company said.

For now, OpenAI is only rolling out the plugin support for a small number of users, mainly developers and users of the paid ChatGPT Plus service. The company also added some safeguards to prevent abuse of the plugins, although OpenAI didn’t elaborate on that.

Interested users can request access to the plugin capability and get on a waitlist. OpenAI also published documentation on how software developers can build third-party plugins to interface with ChatGPT. Along with this, OpenAI built another plugin developers can use to make ChatGPT retrieve and analyze files, such as notes, emails, and public documentation, from within a database.  

About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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