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Amazon Revokes Employee Raises, Blames Software Bug

Affected employees are being told they need to accept a reduced compensation offer.

 & Matthew Humphries Former Senior Editor

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Imagine you accepted a promotion at Amazon with a generous pay rise, but then Amazon tells you your compensation will actually be lower than promised. That's exactly what just happened, and Amazon is blaming a software bug for the mistake.

As Business Insider reports, an internal email sent to Amazon's corporate employee managers explains how a software error overstated bonus payments as part of promotion pay offers. The promised amounts were based on an Amazon share price that was older and higher, and therefore not valid.

Rather than honoring the original offer for these employees, Amazon tells managers in the email that they will need to inform promoted employees that their offer now has a lower cash value. The email also admits, "We recognize that this is an uncomfortable conversation to have."

In total, it's thought 40% of employees promoted during the last quarter are affected by this reduction in compensation.

Seeing as the value of Amazon shares has fallen by more than 28% over the past six months, the pay reduction could be quite eye-opening for these employees. Apparently some of them have already taken to Amazon's internal Slack channel to complain, and you really can't blame them for doing so.

Amazon representative Brad Glasser confirmed with Business Insider that the company had "identified and immediately corrected an issue with some newly promoted employees' compensation communications," and that "we are working with employees to ensure they understand their updated compensation."

About Our Expert

Matthew Humphries

Matthew Humphries

Former Senior Editor

My Experience

I started working at PCMag in November 2016, covering all areas of technology and video game news. Before that I spent nearly 15 years working at Geek.com as a writer and editor. I also spent the first six years after leaving university as a professional game designer working with Disney, Games Workshop, 20th Century Fox, and Vivendi.

I hold two degrees: a Bachelor's degree in Computer Science and a Master's degree in Games Development. My first book, Make Your Own Pixel Art, is available from all good book shops.

My Areas of Expertise

  • PC components and system building
  • Raspberry Pi
  • Software development
  • Storage technology
  • Video games and gaming hardware

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