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Has the Pandemic Changed How You Use Your Phone?

According to our survey, COVID-19 has had a strong affect on phone usage; messaging is more popular than ever, and more of us are actually using our phones to talk to others.

 & Chandra Steele Senior Features Writer

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Our phones are rarely far from us, and how we interact with them can say a lot. PCMag’s parent company, Ziff Media Group, conducted a survey of nearly 3,000 mobile phone users in August to see how they’ve been spending time with their phones, particularly during the pandemic.

Most respondents (54 percent) were using their phones for messaging, and just under half (40 percent) were using them for calls. All this communication is understandable, since in-person conversations have been so drastically reduced. Actually talking on a device originally designed to do just that is something of a novelty for people, and carriers were not prepared for the rise in traffic

Internet browsing is a reflexive secondary activity to streaming for many, and 45 percent of those surveyed said that was how they spent their screen time. Far fewer people (8 percent) watched streaming content on their phones, though—probably since they were home and had bigger screens at hand. (Sorry, Quibi.)

Social networks captured most of the attention for 27 percent of survey respondents, and news was not far behind (25 percent). 

With Instagram moments few and far between, camera usage was a top activity for only 15 percent. Surprisingly shopping was even less popular, at only 11 percent. 

Though the survey did not measure screen time overall, you probably don’t want to check your own statistics, since those bar charts have been climbing for nearly everyone. 

About Our Expert

Chandra Steele

Chandra Steele

Senior Features Writer

My Experience

My title is Senior Features Writer, which is a license to write about absolutely anything if I can connect it to technology (I can). I’ve been at PCMag since 2011 and have covered the surveillance state, vaccination cards, ghost guns, voting, ISIS, art, fashion, film, design, gender bias, and more. You might have seen me on TV talking about these topics or heard me on your commute home on the radio or a podcast. Or maybe you’ve just seen my Bernie meme

I strive to explain topics that you might come across in the news but not fully understand, such as NFTs and meme stocks. I’ve had the pleasure of talking tech with Jeff Goldblum, Ang Lee, and other celebrities who have brought a different perspective to it. I put great care into writing gift guides and am always touched by the notes I get from people who’ve used them to choose presents that have been well-received. Though I love that I get to write about the tech industry every day, it’s touched by gender, racial, and socioeconomic inequality and I try to bring these topics to light. 

Outside of PCMag, I write fiction, poetry, humor, and essays on culture.

My Areas of Expertise

  • Making incomprehensible tech news easy to understand
  • Expanding the boundaries of topics covered in the industry
  • Figuring out tips and tricks in apps and on devices and letting you know about them
  • Putting together gift guides for everyone in your life 

The Technology I Use

All that gadgets is gold for me: my iPhone 11 Pro, my fifth-generation iPad that I use only for streaming videos and music, my iPad mini 4 that I like to take with me whenever I carry a bag that can fit it, and my MacBook Pro. Why are they all different shades of gold, though? What’s going on, Apple? 

None of them quite live up to my two past loves: my LG Lotus LX600 phone and my Sony Walkman NW-E005 MP3 player. 

I've never given up wired earbuds so I was ahead of all those trend pieces. I use a Mangotek Lightning-to-3.5mm headphone jack adapter to connect them to my phone. 

I have had so many ebook readers, but I prefer paper to them all. Still, my Kindle Paperwhite is perfect for traveling or when I’m too impatient to wait for a book to be released in paperback.

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