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SpaceX Is Providing Satellite Internet Service to Towns Hit by Wildfires

As SpaceX prepares to begin beta trials for Starlink, the service is already being put to use for residents in two Washington state towns hit by the wildfires.

 & Michael Kan Principal Reporter

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(Credit: Washington Emergency Management)


Residents in Washington state recovering from the wildfires are remaining online, thanks to SpaceX’s satellite broadband network. 

The company’s Starlink system has been supplying the emergency internet to residents in Malden, a town of about 200 people, where an estimated 80 percent of the homes have been destroyed by the wildfires.

On Monday, Washington’s Emergency Management Department tweeted a photo of a Starlink satellite terminal acting as a public Wi-Fi hotspot. “Malden, WA is an area where fiber and most of the town burned down. Without this equipment, it would have been much harder for folks to get internet in that area,” the department added in a follow-up tweet.  

“SpaceX provided seven terminals for our agency to use for free, where we saw the most need,” the state’s Emergency Management Department told PCMag. Other Starlink terminals are supplying emergency broadband around Bonney Lake, Washington, where some local residents were also forced to evacuate due to the wildfires. 

“The terminals are being used for free public Wi-Fi, but we also used them for incident command vehicles out at the Bonney Lake, WA wildfire,” the department added. “SpaceX has not given us a timetable on when they need the equipment back. They’ve been pretty generous.”

The department declined to answer questions about the speed and latency rates for the emergency internet, and instead told PCMag to ask SpaceX. But according to CNBC, the latency rates have been reaching about 30 milliseconds, which is on par with ground-based internet. 

“I have never set up any tactical satellite equipment that has been as quick to set up, and anywhere near as reliable,” Washington State Military Department’s IT division head Richard Hall told CNBC in an interview. 

SpaceX didn’t immediately respond to a request for comment. But CEO Elon Musk responded to Washington's emergency management department in a tweet: “Glad SpaceX could help! We are prioritizing emergency responders and locations with no internet connectivity at all," he wrote.

Earlier this month, SpaceX revealed that Starlink is currently capable of delivering 100Mbps download speeds using around 700 satellites. However, the company plans on one day achieving 1Gbps internet speeds by launching thousands of more satellites into space with the goal of supplying fast broadband across the globe.

In the meantime, the company is preparing to launch a public beta for Starlink later this year, likely for residents in northern US and Canada. SpaceX then plans on expanding the coverage to most of the world by sometime in 2021. However, one of the current challenges facing the company is launching the satellites on schedule to power the broadband system. On Monday, SpaceX had to delay sending up another batch of 60 satellites due to poor weather.

About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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