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AT&T, T-Mobile To Fight Robocalls by Verifying Legitimate Calls

The plan involves implementing the 'SHAKEN/STIR framework,' an industry-developed standard that can validate phone calls from one carrier to another. This will allow customers to see on their phone's caller ID whether an incoming call is suspicious or not.

 & Michael Kan Principal Reporter

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AT&T and T-Mobile are starting to roll out an anti-robocalling system across both their networks, which promises to warn customers about incoming spoofed phone calls.

The plan involves implementing the "SHAKEN/STIR framework," an industry-developed standard that can validate phone calls from one carrier to another. Once in place, AT&T and T-Mobile will be able to "sign" legitimate phone calls occurring over their networks.

Spoofed phone calls, on the other hand, will travel through their networks "unsigned," and act as an indicator that the call may come from a fake number. As a result, customers will be able to tell on their phone's caller ID whether an incoming call is suspicious or not.

"While authentication won't solve the problem of unwanted robocalls by itself, it is a key step toward giving customers greater confidence and control over the calls they answer," the carriers said in today's announcement.

However, the SHAKEN/STIR framework does have a limitation; it'll require other carriers to get on board, otherwise legitimate calls made over their networks will arrive unsigned. However, AT&T and T-Mobile said: "More calls will be verified over time as more device providers participate, and as more network providers implement the standards." For instance, Comcast started testing the SHAKEN/STIR framework with AT&T in March, and then began rolling it out with T-Mobile in April.

FCC chairman Ajit Pai has been calling on US carriers to roll out the SHAKEN/STIR framework by 2019 or face regulatory action. "Simply put: this is great news for American consumers," he said in a statement on Wednesday.

"I have made clear that, by the end of this year, the FCC expects major voice service providers to meet our goal of 'signing' calls between carriers," he added. "Implementation of SHAKEN/STIR is a crucial step in improving the accuracy of the caller ID information that consumers receive. Recent announcements indicate that all of the largest voice service providers can meet our deadline."

About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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