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Microsoft Closes Ebook Store, Will Refund All Purchases

The books category has disappeared from the Microsoft Store and you'll no longer be able to access purchased or rented ebooks from July. Expect a full refund, though.

 & Matthew Humphries Former Senior Editor

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Yesterday, Microsoft removed the books category from the Microsoft Store and with it the ability to purchase or rent any ebooks.

As ZDNet reports, Microsoft took the decision in a bid to "streamline the strategic focus of the Microsoft Store," but it's going to annoy customers who purchased or rented ebooks through the store. The ability to read the ebooks you bought will end in July, but Microsoft is set to give you a full refund. Any existing pre-orders will be automatically canceled.

Refunds will happen as soon as ebooks can't be accessed anymore in July, with the money sent to your original payment method if it's still valid. If it isn't, then the equivalent amount of credit will be added to your Microsoft account to spend elsewhere on the Microsoft Store. Any purchases made with a gift card or credit will also appear as credit on your account.

Microsoft allowed you to add mark-ups and annotations to the books you bought, but these will also disappear along with access in July. As a way of apologizing for this, any mark-ups or annotations made in books purchased before April 2 will qualify you for an additional $25 of store credit.

The official line may be this is a store streamlining exercise, but you do have to wonder how many people relied on the Microsoft Store for their supply of ebooks. It's a market dominated by Amazon and its Kindle line of ereaders, and it's unlikely Microsoft could ever compete with that regardless of the investment made. Will ebooks be missed from the Microsoft Store? Probably not beyond the customers who are losing access to their ebooks in July. ZDNet also suggests it is related to Microsoft's switch to a Chromium-based Edge web browser, which before the switch was touted as providing a superior reading experience.

About Our Expert

Matthew Humphries

Matthew Humphries

Former Senior Editor

My Experience

I started working at PCMag in November 2016, covering all areas of technology and video game news. Before that I spent nearly 15 years working at Geek.com as a writer and editor. I also spent the first six years after leaving university as a professional game designer working with Disney, Games Workshop, 20th Century Fox, and Vivendi.

I hold two degrees: a Bachelor's degree in Computer Science and a Master's degree in Games Development. My first book, Make Your Own Pixel Art, is available from all good book shops.

My Areas of Expertise

  • PC components and system building
  • Raspberry Pi
  • Software development
  • Storage technology
  • Video games and gaming hardware

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