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FTC Goes After Marketer for Buying Fake Amazon Reviews

The Federal Trade Commission on Tuesday announced its first-ever case against a marketer for buying fake Amazon reviews to try to boost sales.

 & Angela Moscaritolo Managing Editor, Consumer Electronics

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If you were thinking about buying fake Amazon reviews to try to boost sales of your product, you might want to consider another tactic.

The Federal Trade Commission on Tuesday announced its first-ever case against a marketer for doing just that. The defendants, Cure Encapsulations Inc. and its owner Naftula Jacobowitz, advertised and sold a weight-loss supplement on Amazon called "Quality Encapsulations Garcinia Cambogia Extract with HCA."

In its complaint, the FTC alleges that the defendants paid a website, amazonverifiedreviews.com, to create and post bogus reviews of their product on Amazon.com. Jacobowitz allegedly told the website's operator to make his product "stay a five star."

"People rely on reviews when they're shopping online," FTC Consumer Protection Bureau Director Andrew Smith said in a statement. "When a company buys fake reviews to inflate its Amazon ratings, it hurts both shoppers and companies that play by the rules."

The FTC also claims the defendants made "false and unsubstantiated" claims on their Amazon product page. They, for instance, said the product "Literally BLOCKS FAT From Forming" and can help you lose weight fast.

As part of the settlement, the defendants wil have to notify Amazon that they paid for fake reviews, and identify each one they purchased. They'll also have to notify customers who bought the supplement, and are prohibited from making any weight-loss claims in the future without scientific evidence.

The FTC has also issued a $12.8 million fine, but the defendants will only have to pay $50,000 and "certain unpaid income tax obligations." If the FTC finds they misrepresented their financial condition, though, the rest will be due.

About Our Expert

Angela Moscaritolo

Angela Moscaritolo

Managing Editor, Consumer Electronics

My Experience

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product categories. I have been with PCMag for more than 10 years, and in that time have written more than 6,000 articles and reviews for the site. I previously served as an analyst focused on smart home and wearable devices, and before that I was a reporter covering consumer tech news. I'm also a yoga instructor, and have been actively teaching group and private classes for nearly a decade. 

Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. I earned a BS in journalism from West Virginia University, and started my career writing for newspapers in New Jersey, Pennsylvania, and West Virginia.

The Technology I Use

My little Florida beach bungalow is brimming with smart home tech. I have a smart speaker or display in every room, allowing me to control other connected devices by voice. The Nest Hub on my bedside table lets me set wake-up alarms, control my smart light bulbs, and set the temperature on my smart thermostat. I use the Amazon Echo Show 8 on my kitchen counter to browse recipes, reorder protein powder, check the weather, and watch the news while I do dishes. 

Because I suffer from allergies, air purifiers are essential. My favorite model is the Dyson Purifier Cool TP07, which doubles as a fan and continuously sends indoor pollution data to its companion mobile app. 

My pitbull Bradley sheds, so a good robot vacuum is a must. I currently use a premium Ecovacs Deebot that can both vacuum and mop, empty its own dustbin, and wash its own mop cloth. 

For fitness, I like to mix up my routine with cycling, indoor rowing, running, and strength training in addition to yoga. I take classes on the Tonal 2 smart strength training machine, I row indoors on an Aviron machine, and track my beach runs with an Apple Watch while listening to music on my Apple AirPods Pro. On the weekends, I love riding e-bikes like the rugged, beach-friendly Aventon Aventure for fun and fitness.

My job involves a lot of virtual meetings, so a quality webcam, microphone, and ring light are important. I use the Jabra PanaCast 20 webcam, the Elgato Wave: 3 microphone, and a Yesker tripod ring light. 

As for my preferred phone platform, I'm an iPhone person, but I've also extensively used Android for product testing.

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