The Epic Games Store now has a refund process that most people will be more than happy with mainly because it matches what Valve's Steam store does already.
As Eurogamer reports, the new refund policy was introduced for the Epic Games Store on Friday, with confirmation coming via Sergey Galyonkin on Twitter, who is a Director of Publishing Strategy at Epic and the guy who made Steam Spy.
We also changed our refund policy. Unlimited refunds within 14 days of purchase and under 2 hours played. The team is working on the self-service solution, but for now, you'll have to go through player support. — Sergey Galyonkin (@galyonkin) January 11, 2019
As the tweet above confirms, the refund policy allows a refund to be issued within 14 days of purchase for any reason and any game. The one limit being you can't have played the game for more than two hours, which is usually more than long enough to figure out if you want to carry on playing or not.
Galyonkin admits that he preferred the refund policy they had before with no time limit imposed, but that, "it was too hard to communicate that version properly." He also points out most people don't refund more than two games every year regardless of the policy.
Although it might not be making much of an impact on sales just yet, Valve must surely now have the Epic Games Store firmly on its radar. Epic is creating a rival store that matches it on policies while undercutting it on value for developers by taking a much smaller royalty on sales. The first big blow for Steam happened last week when Ubisoft decided to launch The Division 2 on the Epic Games Store, but not on Steam.