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Uber App Can Now Detect Possible Crashes, Offer Help

A new feature called Ride Check leverages the GPS and other sensors in a driver's smartphone to detect crashes and provide assistance. Plus, to reduce the risk of accidents, Uber plans to start testing a feature that will let drivers use voice controls to interact with the app.

 & Angela Moscaritolo Managing Editor, Consumer Electronics

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Uber on Wednesday introduced new features aimed at improving safety for both riders and drivers.

A feature called Ride Check leverages the GPS and other sensors in a driver's smartphone to detect possible crashes, Uber CEO Dara Khosrowshahi explained in a blog post. If it detects an accident, Uber will ask you to confirm that you were involved in a crash. If you say yes, the app will open Uber's new Safety Toolkit, which offers helpful features like a 911 button that lets you call emergency services with one tap.

"This technology can also flag trip irregularities beyond crashes that might, in some rare cases, indicate an increased safety risk," Khosrowshahi wrote. "For example, if there is a long, unexpected stop during a trip, both the rider and the driver will receive a Ride Check notification to ask if everything is OK."

To reduce the risk of accidents, Uber plans to start testing a feature that will let drivers interact with the app with just their voice. The feature will let drivers use voice commands to accept trips and communicate with customers, so they can keep their eyes on the road.

Meanwhile, Uber plans to beef up privacy by hiding specific pickup and drop-off addresses in a driver's trip history. "Going forward, after the trip ends, the Driver app will only show the general area where a trip started and ended, not the address," Khosrowshahi wrote.

Finally, Uber is planning to give riders the option to use two-step verification every time they log into their account. If you opt to enable it, you can choose to receive one-time verification codes via text or a third-party authenticator app like Google Authenticator, Authy, or Duo. Until now, Uber has only used two-step verification for suspicious login attempts and when users log in from a new device.

About Our Expert

Angela Moscaritolo

Angela Moscaritolo

Managing Editor, Consumer Electronics

My Experience

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product categories. I have been with PCMag for more than 10 years, and in that time have written more than 6,000 articles and reviews for the site. I previously served as an analyst focused on smart home and wearable devices, and before that I was a reporter covering consumer tech news. I'm also a yoga instructor, and have been actively teaching group and private classes for nearly a decade. 

Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. I earned a BS in journalism from West Virginia University, and started my career writing for newspapers in New Jersey, Pennsylvania, and West Virginia.

The Technology I Use

My little Florida beach bungalow is brimming with smart home tech. I have a smart speaker or display in every room, allowing me to control other connected devices by voice. The Nest Hub on my bedside table lets me set wake-up alarms, control my smart light bulbs, and set the temperature on my smart thermostat. I use the Amazon Echo Show 8 on my kitchen counter to browse recipes, reorder protein powder, check the weather, and watch the news while I do dishes. 

Because I suffer from allergies, air purifiers are essential. My favorite model is the Dyson Purifier Cool TP07, which doubles as a fan and continuously sends indoor pollution data to its companion mobile app. 

My pitbull Bradley sheds, so a good robot vacuum is a must. I currently use a premium Ecovacs Deebot that can both vacuum and mop, empty its own dustbin, and wash its own mop cloth. 

For fitness, I like to mix up my routine with cycling, indoor rowing, running, and strength training in addition to yoga. I take classes on the Tonal 2 smart strength training machine, I row indoors on an Aviron machine, and track my beach runs with an Apple Watch while listening to music on my Apple AirPods Pro. On the weekends, I love riding e-bikes like the rugged, beach-friendly Aventon Aventure for fun and fitness.

My job involves a lot of virtual meetings, so a quality webcam, microphone, and ring light are important. I use the Jabra PanaCast 20 webcam, the Elgato Wave: 3 microphone, and a Yesker tripod ring light. 

As for my preferred phone platform, I'm an iPhone person, but I've also extensively used Android for product testing.

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