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Apple Finally Addresses MacBook Keyboard Issue With Free Repairs

After remaining quiet on the widely-reported problems, Apple on Friday announced a free repair service for MacBook and MacBook Pro models with the faulty keyboards.

 & Michael Kan Principal Reporter

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Attention, MacBook owners with faulty keyboards: Apple will fix them for free.

The repair program applies to MacBook and MacBook Pro models with keyboards that unexpectedly repeat letters, fail to type them, feel "sticky," or respond inconsistently.

Apple said the problems involve only a "small percentage" of laptop keyboards. But the malfunctions have been widely reported, with critics pointing to the ultra-thin "butterfly" switches inside the technology as the key culprit. Apparently, the switches are so delicate that the mere presence of dust can force them to fail. And unfortunately, fixing the problem isn't easy; at worst, it can involve replacing the entire keyboard.

MacBook Fix Keyboard List

In Friday's notice, Apple made no mention to why the keyboards were faulty. Nor did it say how the new replacement keyboards will remain error-free. The company simply said the repair service applies to MacBook and MacBook Pro models from 2015 and onward, when the company began switching over to the butterfly keyboards.

Presumably, the company is sticking with the butterfly switches. And according to The Outline, the keyboard repairs Apple has offered in the past don't permanently fix the typing errors.

Apple announced the repair program after customers filed class-action lawsuits against the company over the flaky keyboards. One lawsuit claimed that thousands of consumers had been affected and that replacement costs to fix the keyboards ranged between $400 to $700.

"Apple knew or should have known of the butterfly keyboard defects before the Laptops were ever sold to the public," the lawsuit alleges.

To use the repair program, eligible MacBook owners need to make an appointment at an Apple store or find an authorized company service provider. You can also mail your MacBook to Apple's repair center.

If you paid up for the expensive keyboard repair in the past, Apple said it'll offer you a refund. All you have to do is contact the company.

About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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