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Facebook: No, Social Media Is Not Ruining Society

Facebook downplayed concerns voiced by its former Vice President of User Growth Chamath Palihapitiya and argued that it has become a more socially conscious company in recent years.

 & Angela Moscaritolo Managing Editor, Consumer Electronics

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Facebook is clapping back at claims from one of its former executives that social media is ruining society.

In a statement to PCMag on Tuesday, a Facebook spokesperson said the executive—its former VP of User Growth Chamath Palihapitiya—has not worked for the company in more than half a decade, and argued that a lot has changed in a positive way since then.

"Chamath has not been at Facebook for over 6 years," the spokesperson wrote. "When Chamath was at Facebook we were focused on building new social media experiences and growing Facebook around the world. Facebook was a very different company back then, and as we have grown, we have realized how our responsibilities have grown too."

Facebook went on to say that it has become a more socially conscious company in recent years.

"We take our role very seriously and we are working hard to improve," the company wrote. "We've done a lot of work and research with outside experts and academics to understand the effects of our service on well-being, and we're using it to inform our product development. We are also making significant investments more in people, technology and processes, and—as Mark Zuckerberg said on the last earnings call—we are willing to reduce our profitability to make sure the right investments are made."

Facebook's statement comes after Palihapitiya last month said social media is corroding society and allows bad actors to "manipulate large swaths of people." Check out the video below to hear what he said.

"It literally is [at] a point now where I think we have created tools that are ripping apart the social fabric of how society works," Palihapitiya said during an interview at the Stanford Graduate School of Business. "That is truly where we are."

Compounding the problem, he says, is that people curate their lives to make them appear perfect in order to be rewarded with dopamine hits in the form of likes and hearts.

The former Facebook executive said he personally doesn't use social media anymore, and hasn't for years. He believes it's still possible to get the problem under control before it further destroys society.

"People need to hard break from some of these tools," he said. "The short-term dopamine-driven feedback loops that we have created are destroying how society works. No civil discourse, no cooperation, misinformation, mistruth. It's not an American problem; this is not about Russian ads. This is a global problem."

Palihapitiya went on to say that: "We are in a really bad state of affairs right now. [Social media] is corroding the core foundations of how people behave by and between each other."

About Our Expert

Angela Moscaritolo

Angela Moscaritolo

Managing Editor, Consumer Electronics

My Experience

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product categories. I have been with PCMag for more than 10 years, and in that time have written more than 6,000 articles and reviews for the site. I previously served as an analyst focused on smart home and wearable devices, and before that I was a reporter covering consumer tech news. I'm also a yoga instructor, and have been actively teaching group and private classes for nearly a decade. 

Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. I earned a BS in journalism from West Virginia University, and started my career writing for newspapers in New Jersey, Pennsylvania, and West Virginia.

The Technology I Use

My little Florida beach bungalow is brimming with smart home tech. I have a smart speaker or display in every room, allowing me to control other connected devices by voice. The Nest Hub on my bedside table lets me set wake-up alarms, control my smart light bulbs, and set the temperature on my smart thermostat. I use the Amazon Echo Show 8 on my kitchen counter to browse recipes, reorder protein powder, check the weather, and watch the news while I do dishes. 

Because I suffer from allergies, air purifiers are essential. My favorite model is the Dyson Purifier Cool TP07, which doubles as a fan and continuously sends indoor pollution data to its companion mobile app. 

My pitbull Bradley sheds, so a good robot vacuum is a must. I currently use a premium Ecovacs Deebot that can both vacuum and mop, empty its own dustbin, and wash its own mop cloth. 

For fitness, I like to mix up my routine with cycling, indoor rowing, running, and strength training in addition to yoga. I take classes on the Tonal 2 smart strength training machine, I row indoors on an Aviron machine, and track my beach runs with an Apple Watch while listening to music on my Apple AirPods Pro. On the weekends, I love riding e-bikes like the rugged, beach-friendly Aventon Aventure for fun and fitness.

My job involves a lot of virtual meetings, so a quality webcam, microphone, and ring light are important. I use the Jabra PanaCast 20 webcam, the Elgato Wave: 3 microphone, and a Yesker tripod ring light. 

As for my preferred phone platform, I'm an iPhone person, but I've also extensively used Android for product testing.

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