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Amazon Hits Pause on Offering Facial Recognition Tech to Police

The moratorium arrives as academics, civil rights advocates and the company’s own employees have all expressed concerns Amazon’s facial recognition technology will lead to policing abuses.

 & Michael Kan Principal Reporter

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As calls for police reform simmer in the US, Amazon is going to stop offering its controversial facial recognition technology for “police use” for one year. 

“We hope this one-year moratorium might give Congress enough time to implement appropriate rules, and we stand ready to help if requested,” Amazon said in the announcement, which is pretty light on details. 

The company made no mention of when the moratorium will begin, or how it’ll be enforced. Amazon has only said its facial recognition technology will remain available to organizations like Thorn, The International Center for Missing and Exploited Children, and Marinus Analytics, which are all devoted to protecting children from abuse, and stopping human trafficking. 

A company spokesperson declined to elaborate on today’s announcement, which doesn't clearly spell out if the moratorium applies to federal law enforcement. In 2018, The Daily Beast reported that Amazon was trying to sell the technology to US Immigration and Customs Enforcement.

The moratorium arrives as academics, civil rights advocates and the company’s own employees have all expressed concerns Amazon’s facial recognition technology will lead to policing abuses if the system is widely sold to US law enforcement. 

facial recognition (Credit: Amazon)

According to critics, one of the technology’s main faults is how it isn’t error-free. Studies have shown facial recognition systems tend to misidentify people of color and women, which could exacerbate discriminatory practices against minorities. 

Despite the concerns, Amazon has been resisting calls to ban sales of its facial recognition technology to US police departments. Instead, the company has been defending the accuracy of its system, dubbed Rekognition, and its ability to help law enforcement quickly identify criminal suspects in surveillance footage. 

“Like any of our AWS services, we require our customers to comply with the law and be responsible when using Amazon Rekognition,” the company told PCMag back in 2018. However, the George Floyd protests and the emerging “defund the police” movement appear to have prompted the company to pause the effort. (Last week, Amazon also became a vocal supporter for Black Lives Matter.)

“It took two years for Amazon to get to this point, but we’re glad the company is finally recognizing the dangers face recognition poses to Black and Brown communities and civil rights more broadly,” said Nicole Ozer, a director at the American Civil Liberties Union in a statement. 

That all said, the ACLU doesn’t expect the risks of facial recognition technologies to disappear in a year. “Amazon must fully commit to a blanket moratorium on law enforcement use of face recognition until the dangers can be fully addressed, and it must press Congress and legislatures across the country to do the same,” Ozer added.


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About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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