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COVID-19 Accelerates the Use of Telemedicine

Virtual house calls are increasingly common because of the pandemic and could be here to stay when it's over.

 & Chandra Steele Senior Features Writer

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Telemedicine has been around for a while but was slow to catch on. COVID-19 has accelerated its prevalence and popularity, as patients and physicians seek to reduce exposure risk.

Sykes, a business processing outsourcing provider, surveyed 2,000 people across the United States from March 19 to March 20 to see how COVID-19 has changed their attitudes and use of telemedicine

Despite the fact that over half of respondents (51.85%) were aware of services and nearly three-quarters (73.29%) felt they had been adequately informed to use them, less than a quarter (19.5%) had used them. 

The pandemic has hastened people availing themselves of at-home doctor visits via video or phone, particularly if they are concerned that they have COVID-19, with 73.2% saying they would use telemedicine to be assessed.

But telemedicine covers all disciplines of medicine and while it cannot substitute completely for in-person videos, both patients and physicians can get a lot out of such visits, particularly if they have a few easy to acquire pieces of technology on hand. PCMag has a guide to what you need to know and might want to have on hand for a visit, which could become much more prevalent now that the pandemic has caused 59.85% to consider the use of telemedicine in the future. 

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About Our Expert

Chandra Steele

Chandra Steele

Senior Features Writer

My Experience

My title is Senior Features Writer, which is a license to write about absolutely anything if I can connect it to technology (I can). I’ve been at PCMag since 2011 and have covered the surveillance state, vaccination cards, ghost guns, voting, ISIS, art, fashion, film, design, gender bias, and more. You might have seen me on TV talking about these topics or heard me on your commute home on the radio or a podcast. Or maybe you’ve just seen my Bernie meme

I strive to explain topics that you might come across in the news but not fully understand, such as NFTs and meme stocks. I’ve had the pleasure of talking tech with Jeff Goldblum, Ang Lee, and other celebrities who have brought a different perspective to it. I put great care into writing gift guides and am always touched by the notes I get from people who’ve used them to choose presents that have been well-received. Though I love that I get to write about the tech industry every day, it’s touched by gender, racial, and socioeconomic inequality and I try to bring these topics to light. 

Outside of PCMag, I write fiction, poetry, humor, and essays on culture.

My Areas of Expertise

  • Making incomprehensible tech news easy to understand
  • Expanding the boundaries of topics covered in the industry
  • Figuring out tips and tricks in apps and on devices and letting you know about them
  • Putting together gift guides for everyone in your life 

The Technology I Use

All that gadgets is gold for me: my iPhone 11 Pro, my fifth-generation iPad that I use only for streaming videos and music, my iPad mini 4 that I like to take with me whenever I carry a bag that can fit it, and my MacBook Pro. Why are they all different shades of gold, though? What’s going on, Apple? 

None of them quite live up to my two past loves: my LG Lotus LX600 phone and my Sony Walkman NW-E005 MP3 player. 

I've never given up wired earbuds so I was ahead of all those trend pieces. I use a Mangotek Lightning-to-3.5mm headphone jack adapter to connect them to my phone. 

I have had so many ebook readers, but I prefer paper to them all. Still, my Kindle Paperwhite is perfect for traveling or when I’m too impatient to wait for a book to be released in paperback.

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