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As Phishing and Similar CyberCrimes Increase, Are Victims Better at Threat Assessment?

A new survey from Security.org, plus the latest FBI Internet Crime Report, indicates that almost all forms of cybercrime are on the rise. Constant coverage is making victims more aware... but that's not enough.

 & Eric Griffith Senior Editor, Features

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A 59 percent increase in the scams of phishing, vishing, smishing, and pharming seems scary enough. But the latest stats from the FBI Internet Crime Report, quantified here in tables provided by Security.org, show this scam category is not the threat with the largest increase: From 2015 to 2018, online investment scams went up 104 percent. Personal data breaches are up 158 percent. Online extortion is up 187 percent!

While some of those crimes, such as business email compromise (BEC), saw larger increases than phishing (BEC was up 160 percent), phishing still had more reported victims in 2018 at 26,379. (The online crime with the most sufferers: nonpayment/nondelivery with 65,116 reported victims—and that's down 3 percent from 2015.)

But there's good news. As part of the report, Security.org surveyed 933 people. They were asked whether they knew what phishing scams are, and 96 percent of them said they do. But people sometimes lie, so the survey went on to ask them to match phishing to the definition ("unsolicited email, text messages, and phone calls purportedly from a legitimate company requesting personal, financial, and/or login credentials")—and most of them got it right.

Security.org: Phishing Awareness

But a lot of people think phishing is an email-only thing. Almost half didn't think phishing could happen via software fraud and malware. Over one-fifth said it wouldn't happen via texts. Sadly, those numbers increased with the age of the respondent. OK, Boomer—you can get phished via web ads and social media.

Security.org: Awareness of Where Phishing Occurs

Those same 933 people were further quizzed on their ability spot a phishing scam. While the above numbers might make you think things are safer, only 5 percent of them answered all the questions correctly, and a full 12 percent of respondents got all the questions completely wrong. 60 percent of the questions were answered incorrectly across the board. Simply knowing phishing exists doesn't make you an expert at spotting it. They were better at spotting legitimate emails, however. And, Gen Xers were a little better at it.

The report also gathered advice from the respondents who spelled out how they avoid getting phished in the first place—86 percent don't click anything from an anonymous sender, 80 percent ignore emails sent by people they don't know, and 74 percent make judicious use of the spam filter.

You'll find more advice to follow and more crime stats to scare you in the full report. Also feel free to take Security.org's full Phishing Quiz at the end. See how you compare to the other Boomers and Gen Xers.

About Our Expert

Eric Griffith

Eric Griffith

Senior Editor, Features

My Experience

I've been writing about computers, the internet, and technology professionally since 1992, more than half of that time with PCMag. I arrived at the end of the print era of PC Magazine as a senior writer. I served for a time as managing editor of business coverage before settling back into the features team for the last decade and a half. I write features on all tech topics, plus I handle several special projects, including the Readers' Choice and Business Choice surveys and yearly coverage of the Best ISPs and Best Gaming ISPs, Best Products of the Year, and Best Brands (plus the Best Brands for Tech Support, Longevity, and Reliability).

I started in tech publishing right out of college, writing and editing stories about hardware and development tools. I migrated to software and hardware coverage for families, and I spent several years exclusively writing about the then-burgeoning technology called Wi-Fi. I was on the founding staff of several magazines, including Windows Sources, FamilyPC, and Access Internet Magazine. All of which are now defunct, and it's not my fault. I have freelanced for publications as diverse as Sony Style, Playboy.com, and Flux. I got my degree at Ithaca College in, of all things, television/radio. But I minored in writing so I'd have a future.

In my long-lost free time, I wrote some novels, a couple of which are not just on my hard drive: BETA TEST ("an unusually lighthearted apocalyptic tale," according to Publishers' Weekly) and a YA book called KALI: THE GHOSTING OF SEPULCHER BAY. Go get them on Kindle.

I work from my home in Ithaca, NY, and did it long before pandemics made it cool.

The Technology I Use

My first computer was a Laser 128, an Apple II-compatible clone with an integrated keyboard, matched with an eye-straining monochrome green monitor. I used it to type papers in college for other people for money...until I discovered the Mac SE in the college computer room. That changed my life. My first cellphone was a Samsung Uproar—the silver one with the built-in MP3 player from the Napster days (the pre-iPod era).

I use an iPhone 15 Pro hourly and an iPad Air infrequently (but I'm always in the market for a cheap Android tablet). I have a PlayStation 5 just to play Spider-Man, and several Windows machines, including a work-issued Lenovo ThinkPad. I talk to Alexa and Siri all day long. I do the majority of my computing on a 15-inch LG Gram laptop attached to a Thunderbolt hub to run a multi-monitor setup—I overdid it on the power needed to simply work from home.

I'm most at home in Microsoft Word after decades of writing there. More and more, I turn to services like Google Docs, using tools like Grammarly. I use Google's Chrome browser due to an addiction to several extensions I think I can't live without, but probably could. I use Excel extensively on data-intensive stories, but for chart creation, we've switched over entirely to using Infogram for interactive features that are hard to find elsewhere. I do a lot of graphics work for my stories, but limit myself to the free and amazing Paint.NET software to edit images.

I'm a firm evangelist for using the cloud for backup and syncing of files; I'm primarily using Dropbox, which has never failed me, but I also have redundant setups on Microsoft OneDrive, plus extra picture backups on Amazon Photos and iCloud. Why take chances? For entertainment, mine is a streaming-only household—my kid has never seen network TV and barely been exposed to commercials, thanks to Roku and Amazon Music. The house is peppered with smart speakers from Amazon for instant gratification and control of smart home devices like multiple Wyze cameras and Nest Protect smoke detectors. I've got accounts on all the major social networks, to my horror. I have a robot vacuum for each floor of the house. I want a 3D printer, but not sure what I'd use it for.

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