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23andMe Lays Off Staff Amid Sales Slump, Privacy Concerns

23andMe CEO Anne Wojcicki tells CNBC that consumer worries about their DNA ending up in the wrong hands may be a factor in slowing down sales at the company, which has been forced to downsize.

 & Michael Kan Principal Reporter

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DNA testing kit provider 23andMe is cutting staff on declining sales, and pointing to privacy concerns as a possible reason for the downturn.

The company is laying off about 100 employees or 14 percent of its total workforce. "We are tightening focus on our two core business—the consumer product and our therapeutic efforts—and scaling back areas not core to those businesses," said a company spokesman, who added the restructuring was company-wide.

Consumer worries about their DNA ending up in the wrong hands may be a factor in the sales slump, 23andMe CEO Anne Wojcicki told CNBC on Thursday. In recent months, media reports about law enforcement using data from DNA testing companies to identify suspects in crimes have underscored how the test results—often thought to be private—can be used in a ways the consumer never imagined.

In 2018, 23andMe itself highlighted the issue when it entered into a four-year deal with pharmaceutical giant GlaxoSmithKline to use its genetic testing data to develop new drugs. Consumers who agreed to 23andMe's scientific research opt-in clause would have their test results looped into the agreement.

Although the GlaxoSmithKline partnership is intended to advance healthcare for all, the deal also attracted scrutiny from privacy critics over concerns the same genetic information could be misused or leaked. However, 23andMe maintains the company is using strong protections to keep customers' data secure.

"I want to jump in and really own it," Wojcicki told CNBC about communication regarding 23andMe's privacy standards.

About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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