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Samsung Wants All the Galaxy Fold Review Units Back

The damage control continues at Samsung as it attempts to collect all the Galaxy Fold smartphones out in the wild while fixing the design defects.

 & Matthew Humphries Former Senior Editor

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Samsung has already delayed the launch of the Galaxy Fold smartphone after review units started breaking from just two days of use. Now Samsung wants all of the review units back.

As Reuters reports, Samsung is apparently searching out and retrieving all Galaxy Fold handsets it sent out to reviewers. It follows multiple reports of the review units failing in one way or another, including parts of the display bulging or flickering to the point where it was impossible to use the phone.

If that wasn't bad enough, Samsung clearly didn't provide enough information with the Fold as some recipients thought the display shipped with a screen protector attached that could be peeled off. However, there was no screen protector, it was the actual top layer of the display and pulling it off broke the phone.

Since these incidents started appearing, Samsung has decided to reassess the Galaxy Fold from a design perspective. In a statement, Samsung admitted "further improvements" were required before allowing the public to spend $1,980 buying one. The knock-on effect of that being the launch has been delayed indefinitely and an event in China planned for April 24 has been postponed.

This is embarrassing for Samsung, but by retrieving all the review units it's easily contained as nobody will have a faulty Galaxy Fold for much longer. What we also can't deny is that folding phones do have a very healthy future on the consumer market if the design can be perfected. A big step towards achieving that would be if Gorilla Glass delivers on its promise of folding glass rather than the much more fragile plastic display the Galaxy Fold currently relies on to work.

About Our Expert

Matthew Humphries

Matthew Humphries

Former Senior Editor

My Experience

I started working at PCMag in November 2016, covering all areas of technology and video game news. Before that I spent nearly 15 years working at Geek.com as a writer and editor. I also spent the first six years after leaving university as a professional game designer working with Disney, Games Workshop, 20th Century Fox, and Vivendi.

I hold two degrees: a Bachelor's degree in Computer Science and a Master's degree in Games Development. My first book, Make Your Own Pixel Art, is available from all good book shops.

My Areas of Expertise

  • PC components and system building
  • Raspberry Pi
  • Software development
  • Storage technology
  • Video games and gaming hardware

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