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Card-Carrying Apple Fan? You Will Be

Apple announced game, news, and TV services today, but the credit card will be the one that takes off. Because its slick, easy-to-use management interface only works with iPhones, it reinforces that brilliant and dastardly iOS lock-in.

 & Sascha Segan Former Lead Analyst, Mobile

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Apple is at its best when it's making complicated things simple. More than a hardware or a software company, and certainly much more than a content company, Cupertino is a user experience company, from the smooth lines of the iMac body to the Genius Bar help desks.

OpinionsCredit cards suck. There's a million of them, they're all confusing, and they universally have pretty awful user interfaces for management—bad apps, complicated websites, and poor integration with other services. Everyone has one, but nobody thinks of theirs as something they love to manage.

Enter the Apple Card, which applies Apple's UI principles to a MasterCard. Because its slick, easy-to-use management interface only works with iPhones, it reinforces that brilliant and dastardly iOS lock-in. Most people hate to change credit cards; now, as long as you stick with this card, you're sticking with iPhone.

With no annual fee, Apple streamlines the adoption process for its cards. You bet they'll be offered in every Apple Store—including, probably, as a highly suggested part of financing the monthly cost of an iPhone.

I'm still skeptical about the penetration level of Apple Pay because of my own experience living in a city where a lot of smaller merchants don't take it. But the Apple Card will be available via a prestige-feeling physical product, a metal credit card, to make ordinary shoppers feel like big shots when they slap it down.

The little bit of cash back makes the card competitive, but this is about user experience, not maximising the points you get from your card. The Apple Card experience is about being both easy and sticky, and Apple absolutely nailed it.

Apple TV+, on the Other Hand ...

The money Apple raises on its credit card is going to be sunk into a quixotic and unnecessary set of celebrity-heavy TV shows, an area where a lot of other people have expertise and Apple has none.

There is no lack of good TV content right now, no gap that needs to be filled. Nobody's crying out and saying "there aren't enough shows to watch." Our major problem right now is bundling and navigation; good shows are scattered across many services, each with discrete monthly fees, and we're getting to the point where if you want all of them, your bill starts looking like a traditional cable bundle.

The new TV smart app, in traditional Apple fashion, seeks to provide a central portal to your virtual cable bundle. That at least makes sense, although there's a lot of competition which might be just good enough to prevent Apple from dominating.

But Apple's TV+ service, with its original shows from J.J. Abrams, Jennifer Aniston, and Oprah is something the world hasn't been asking for and doesn't need. Apple hired a lot of big names here, but the company has a dismal track record of actually creating and curating original content. Beats One Radio and Carpool Karaoke fit firmly into the mediocrity bin with YouTube Originals.

And even more subscription services, from companies that actually know what they're doing, are on the very near-term horizon. The biggest one is Disney+, which will quickly suck money from many American families' wallets when it launches later this year. Apple isn't used to, and doesn't play well, in markets where the established, well-funded competition has even better "design."

Apple's Card will be a money-printing machine; its TV+ service will be a money-burning machine. Hopefully Tim Cook hasn't already spent more with one than he plans to make with the other.

About Our Expert

Sascha Segan

Sascha Segan

Former Lead Analyst, Mobile

My Experience

I'm that 5G guy. I've actually been here for every "G." I reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also wrote a weekly newsletter, Fully Mobilized, where I obsessed about phones and networks.

My Areas of Expertise

  • US and Canadian mobile networks
  • Mobile phones released in the US
  • iPads, Android tablets, and ebook readers
  • Mobile hotspots
  • Big data features such as Fastest Mobile Networks and Best Work-From-Home Cities

The Technology I Use

Being cross-platform is critical for someone in my position. In the US, the mobile world is split pretty cleanly between iOS and Android. So I think it's really important to have Apple, Android and Windows devices all in my daily orbit.

I use a Lenovo ThinkPad Carbon X1 for work and a 2021 Apple MacBook Pro for personal use. My current phone is a Samsung Galaxy S21 Ultra, although I'm probably going to move to an Android foldable. Most of my writing is either in Microsoft OneNote or a free notepad app called Notepad++. Number crunching, which I do often for those big data stories, is via Microsoft Excel, DataGrip for MySQL, and Tableau.

In terms of apps and cloud services, I use both Google Drive and Microsoft OneDrive heavily, although I also have iCloud because of the three Macs and three iPads in our house. I subscribe to way too many streaming services. 

My primary tablet is a 12.9-inch, 2020-model Apple iPad Pro. When I want to read a book, I've got a 2018-model flat-front Amazon Kindle Paperwhite. My home smart speakers run Google Home, and I watch a TCL Roku TV. And Verizon Fios keeps me connected at home.

My first computer was an Atari 800 and my first cell phone was a Qualcomm Thin Phone. I still have very fond feelings about both of them.

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