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Exclusive: iPhone Owners Not That Jazzed About Upgrading

Only 18 percent of iPhone owners want to trade in their existing devices for an iPhone 11 this year, a new survey of iPhone owners finds.

 & Sascha Segan Former Lead Analyst, Mobile

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Apple iPhone owners are hanging onto their phones for longer and longer, and aren't interested in this year's super-expensive upgrades, according to a survey of US iPhone owners conducted exclusively for PCMag.com.

The Why Axis BugOf the 650 iPhone owners surveyed, only 18 percent said they planned on upgrading this year. Sixty-one percent said they wouldn't pay more than $599 for a new iPhone, and 69 percent said they expect to hang onto their next phone for two years or longer.

iPhone Price Survey

But given that 37 percent of people say battery life is their chief complaint about existing iPhones, one of the top results in our iPhone testing might convince them to upgrade—the materially longer battery life we're seeing on the new iPhone 11 Pro and 11 Pro Max.

A New Phone Every Year? Not Anymore

While the tech press writes about iPhones like people get a new phone every year, that's just not the case. According to Statista, most people hang onto their phones for between two and three years. Statista sees that number going down in the future, possibly as the 5G transition brings radical new capabilities each year from 2020 to 2024.

iPhone Keep Survey

Those radical new capabilities aren't coming right now, though. This year's new phones are generally just bringing more cameras at a high price, and that may not be enough to coax $1,000 out of potential buyers' wallets.

That may change next year, if the rumors about the 2020 iPhones are true. Next year's phones are rumored to have a new design and to use 5G networks, which will be much more widespread by September 2020.

So there are probably a lot of people with older iPhones hanging onto them or picking up the lower-cost iPhone 8 and XR to save their pennies for a rumored blockbusting 2020 release. We'll have to see next year.

About Our Expert

Sascha Segan

Sascha Segan

Former Lead Analyst, Mobile

My Experience

I'm that 5G guy. I've actually been here for every "G." I reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also wrote a weekly newsletter, Fully Mobilized, where I obsessed about phones and networks.

My Areas of Expertise

  • US and Canadian mobile networks
  • Mobile phones released in the US
  • iPads, Android tablets, and ebook readers
  • Mobile hotspots
  • Big data features such as Fastest Mobile Networks and Best Work-From-Home Cities

The Technology I Use

Being cross-platform is critical for someone in my position. In the US, the mobile world is split pretty cleanly between iOS and Android. So I think it's really important to have Apple, Android and Windows devices all in my daily orbit.

I use a Lenovo ThinkPad Carbon X1 for work and a 2021 Apple MacBook Pro for personal use. My current phone is a Samsung Galaxy S21 Ultra, although I'm probably going to move to an Android foldable. Most of my writing is either in Microsoft OneNote or a free notepad app called Notepad++. Number crunching, which I do often for those big data stories, is via Microsoft Excel, DataGrip for MySQL, and Tableau.

In terms of apps and cloud services, I use both Google Drive and Microsoft OneDrive heavily, although I also have iCloud because of the three Macs and three iPads in our house. I subscribe to way too many streaming services. 

My primary tablet is a 12.9-inch, 2020-model Apple iPad Pro. When I want to read a book, I've got a 2018-model flat-front Amazon Kindle Paperwhite. My home smart speakers run Google Home, and I watch a TCL Roku TV. And Verizon Fios keeps me connected at home.

My first computer was an Atari 800 and my first cell phone was a Qualcomm Thin Phone. I still have very fond feelings about both of them.

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