(Photo illustration by Cheng Xin/Getty Images)
SpaceX seems to be bulking up a little-known customer support phone line for Starlink, expanding it to “24/7” operations.
The satellite internet system long handled customer support issues through support tickets filed in its app or website. But in 2024, SpaceX quietly debuted a hotline that customers in the US and Canada could call if they were facing connection issues.
The hotline was previously open "Monday to Friday, 6:00 AM to 6:00 PM Central Time," before expanding to "4:00 AM to 10:00 PM Central Time" in November. The official FAQ for Starlink now says, "The phone line is open 24/7." In addition, the company expanded phone-based customer support to cover customers in Australia and New Zealand.
(Credit: Starlink.com)Hotline numbers include:
- US: 1-866-606-5103
- Canada: 1-888-864-1321
- Australia: +611800953804
- New Zealand: +64800105012
SpaceX appears to be notifying select customers about the change. One user in a Starlink Facebook group reported receiving an email from the company calling attention to the Australia and New Zealand expansion.
“Starlink offers answers to many support issues within our Starlink Help Center and chatbot, but if you cannot find the information you are looking for or are still experiencing issues, the Starlink phone support team is available to help,” the message says. “Live support is available 24/7 for active customers in need of assistance.”
Customer support for Starlink has been perhaps the most nagging issue facing the satellite internet service. In some cases, users have reported positive experiences and quick response times, including free replacement equipment. But others have complained about abnormally long wait times to fix connection issues after filing a digital support ticket.
The hotline promises to give Starlink customers an easy way to reach a live customer service representative—assuming one is on hand. To use the hotline, customers need to first supply the phone number registered to their Starlink subscription.
In other markets such as Indonesia, Kenya, and Oman, Starlink already offered a local customer support phone line. The company is likely investing more in customer support in the US, Canada, Australia, and New Zealand to help grow the satellite internet service, in addition to discounts, new perks, and even cheaper monthly internet plans.
Starlink.com is also advertising a separate phone number, (888) GO-STARLINK, for its sales team, which can handle customer questions about the service or even take orders.