(Photo illustration by Jonathan Raa/NurPhoto via Getty Images))
UPDATE 7/25: Some SpaceX users are still reporting connection issues.
"I tried troubleshooting it multiple different ways but it still seems to be down. I’m located in Southern Italy," wrote one customer on Reddit a few hours ago.
Several US-based Starlink users—from Virginia to Arkansas—chimed in that they, too, are still not back online. Others recommended they try a factory reboot.
UPDATE 2: Starlink has now "mostly recovered from the network outage, which lasted approximately 2.5 hours," says SpaceX's VP of Starlink Engineering, Michael Nicolls.
Without elaborating, Nicolls blamed the disruption on a "failure of key internal software services that operate the core network." SpaceX plans to "fully root cause this issue and ensure it does not occur again," he added.
Meanwhile, T-Mobile told PCMag that the "T-Satellite service is operating normally with no network impacts or outages."
UPDATE: Some Starlink users are starting to receive access again. PCMag's Brian Westover told us he was offline for nearly two hours before his satellite internet was restored in rural Idaho.
At first, it was a hard issue to diagnose, Westover says. SpaceX's Starlink app was warning that his Starlink dish had become obstructed, even though there are no trees around his house. "It is a real pain, though, because there's no way to really tell if the problem is your own hardware, and can be fixed with troubleshooting, or if it's on Starlink's end," he says.
Doug Madory, director of Internet Analysis at Kentik, says the two-plus-hour outage makes "this incident Starlink's longest outage since becoming a major service provider."
In the meantime, the official website for Starlink continues to say it's experiencing an outage. Other customers report their Starlink service remains shut down.
On X, SpaceX CEO Elon Musk apologized for the outage. "SpaceX will remedy root cause to ensure it doesn’t happen again," he tweeted.
Original Story:
SpaceX’s Starlink appears to be suffering a major outage that’s shut off satellite internet access for consumers across the globe.
Users on Facebook, Reddit, and X.com have all reported losing access to the satellite internet system, which serves over 6 million users worldwide. Users in the US, Canada, Australia, New Zealand, and Europe have all reported service disruptions.
"Starlink is currently in a network outage and we are actively implementing a solution," the company posted on X. "We appreciate your patience, we'll share an update once this issue is resolved."
Outage complaints are surging on Downdetector.com, spiking at around noon PT with 55,000 reports. It seems to have taken down Starlink.com, too. As recently as 30 minutes ago, it displayed a banner that said "Starlink is currently experiencing a service outage. Our team is investigating," but Starlink.com is not loading at the moment, nor is its Availability Map.
(Credit: Downdetector)Jianping Pan, a computer science professor at the University of Victoria in Canada who researches satellite internet systems, says he's facing connection problems. “We have access to about 20 Starlink dishes around the world—all down at this moment of the time,” he tells us.
So far, SpaceX hasn't responded to a request for comment. We'll update this story as it evolves.
Over 2 million Americans subscribe to Starlink. Yesterday, T-Mobile launched its cellular Starlink service, which provides messaging access in cellular dead zones.
Disclosure: PCMag parent company Ziff Davis owns Downdetector.