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SpaceX Doesn't Want to Offer Starlink for $15, Requests Exemption From NY Law

The satellite internet service says it serves 'fewer than 20,000 households' in New York, meaning it doesn't need to comply with the state's affordable broadband law.

 & Michael Kan Principal Reporter

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SpaceX's Starlink is trying to exempt itself from a New York law requiring ISPs to offer internet plans starting at $15 per month for low-income residents. 

On Wednesday, New York’s Affordable Broadband Act (ABA) went into effect, forcing broadband providers to offer low-income consumers internet plans at $15 for download speeds no lower than 25Mbps and $20 per month for speeds at 200Mbps or greater. 

The law could drastically reduce the price of Starlink, which costs $120 per month for residential users. But the ABA also has a loophole for small internet providers that serve "no more than twenty thousand households" in the state. 

On Tuesday, a day before the law came into force, SpaceX filed for an exemption, which was spotted by a Reddit user. The company says Starlink serves “fewer than 20,000 households within New York State," according to a letter to NY's Public Service Commission. 

“As of the date of this filing, SpaceX provides broadband to [***Begin Confidential***] [***End Confidential***] residential customers in New York. This figure is consistent with the data most recently filed with the Federal Communications Commission, accounting for user growth since such filing,” the letter adds. 

The disclosure might be surprising since SpaceX told the FCC last August it had over 1.4 million Starlink customers in the US. However, the satellite internet service is less used in densely populated areas like New York City, which already have access to high-speed ISPs. Instead, Starlink is usually more popular in rural areas, where traditional broadband options are limited or unreliable.

New York’s Department of Public Service tells PCMag that SpaceX's request is under review.

The law notes the state’s Public Service Commission can issue an exemption if it “determines that compliance with such requirements would result in unreasonable or unsustainable financial impact on the broadband service provider.”

Other smaller ISPs, including Windstream New York, have also filed for the same exemption, saying they serve under 20,000 households in the state.

AT&T decided to shut down its 5G home internet service in the state because the law "imposes harmful rate regulations that make it uneconomical for AT&T to invest in and expand our broadband infrastructure in the state."

About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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