(Photo by John Keeble/Getty Images)
SpaceX's Starlink is offering a dedicated customer support phone number for the first time, but it's only available for customers in Indonesia.
The customer support information is now prominently listed on the official Starlink site for Indonesian users. If you visit the page for the residential Starlink service, you’ll see a local phone number, email address, and WhatsApp number that Indonesian customers can use to contact SpaceX for customer service inquiries.
(Credit: Starlink)In addition, the Starlink site’s official customer support portal now contains a special section for Indonesian consumers about using the phone numbers to reach the Starlink team.
The change addresses one major complaint about Starlink, which has lacked a traditional customer support phone number found at other ISPs. Instead, consumers can only reach the company by filing a support ticket through the Starlink app or website. Sometimes users receive a quick response, but in other cases, consumers have waited days or weeks before the Starlink team resolves their problem. Customers have posted complaints online as recently as this week.
Indonesian users can also file customer support tickets through the Starlink app and web portal.
SpaceX didn’t immediately respond to a request for comment on whether it plans to expand this service to other markets like the US. The company may simply be trying to adhere to regulations in Indonesia, where Starlink launched last month. It does have several US-based job listings for customer support personnel, however.