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Ukrainian Soldiers Reportedly Face Starlink Outages

SpaceX CEO Elon Musk declines to comment directly, arguing that 'what’s happening on the battlefield [is] classified.'

 & Michael Kan Principal Reporter

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Ukrainian soldiers have been encountering outages with their Starlink dishes in territory recently reclaimed from Russian forces, according to The Financial Times

Many of the outages occurred when Ukrainian soldiers breached Russian-held territory, according to the FT, which cited Ukrainian government officials and troops. Some of the outages even led to a “catastrophic” loss of communication and sparked panicked calls from soldiers. 

It’s no secret that Ukrainian troops have been using SpaceX’s satellite internet system to send encrypted messages and to launch drone strikes. As a result, the outages have threatened to undermine Ukraine’s ongoing counteroffensive to oust Russian troops from the country. 

SpaceX CEO Elon Musk seems to be well aware of the problem. “As for what’s happening on the battlefield, that’s classified,” he wrote in a tweet responding to the FT’s reporting. 

Musk also says he's in regular contact with Ukrainian officials about Starlink, which is supplying high-speed broadband to war-torn areas of the country. “Trying to do the right thing, which is not always clear,” he added.  

It’s possible SpaceX turned off Starlink access in Russian-held territories of Ukraine to prevent the Kremlin from using any captured Starlink dishes. SpaceX has also warned about hacking and jamming attempts from Russian forces. In addition, the FT notes that despite the outages, two Ukrainian military sources managed to access Starlink in the newly liberated territories. 

The news comes after Musk faced controversy for expressing his own stance on the war. Although SpaceX’s CEO said he supports Ukraine, he’s also worried Russia will retaliate by using nuclear weapons. This prompted him to post a tweet where he suggested Ukraine cede the disputed region of Crimea to Russia in an effort to end the war.

His post immediately faced pushback from across the Twittersphere, including Ukraine's president. But in defending his stance, Musk tweeted: “SpaceX’s out of pocket cost to enable and support Starlink in Ukraine is ~$80M so far. Our support for Russia is $0. Obviously, we are pro Ukraine. Trying to retake Crimea will cause massive death, probably fail and risk nuclear war. This would be terrible for Ukraine and Earth.”

About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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