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Russian Invasion Takes a Toll on Ukraine's Internet Access

The UK's Ministry of Defence says some of the outages are likely collateral damage from Russian military strikes, but some attacks on telecom equipment may be deliberate.

 & Michael Kan Principal Reporter

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Russian military strikes on Ukraine are getting blamed for a growing number of internet outages across the country.

On Monday, the UK's Ministry of Defence said it was “highly likely” that collateral damage from Russian attacks on Ukrainian infrastructure is disrupting internet access. 

“Over the past week, internet outages have been reported in Mariupol, Sumy, Kyiv, and Kharkiv,” the ministry added. All four Ukrainian cities are currently under siege and have faced heavy bombardment from Russian military shelling, which has hit residential buildings.

Over the weekend, Ukraine’s major internet service provider, Ukrtelecom, also reported the Russian bombardments were causing serious damage to its telecommunications network. The company’s repair crews have been working to restore internet services, but Ukrtelecom has been forced to limit customer bandwidth.  

“We remind you that due to the damage to infrastructure during the combat, subscribers of 12 regions experience a reduced speed of internet access,” the company wrote in a Sunday message on its Facebook page. 

The UK’s Ministry of Defence is accusing the Russian military of deliberately trying to cut off Ukraine’s access to information. "Russia is probably targeting Ukraine’s communications infrastructure in order to reduce Ukrainian citizens’ access to reliable news and information,” the ministry wrote in a tweet. As evidence, the UK pointed to a Russian military attack on a TV tower in the Ukrainian city of Kharkiv over the weekend. 

On Friday, satellite internet provider Viasat also told PCMag it continues to suffer a partial network outage for customers in Ukraine and across Europe. European investigators reportedly suspect hackers linked to the war in Ukraine are causing the outage. But for now, Viasat is only describing the disruption as a “cyber event.”

“The network is stabilized and we are restoring service and reactivating affected terminals as quickly as possible,” Viasat said. 

To maintain the country’s internet access, the Ukrainian government has been working with another satellite internet provider, SpaceX’s Starlink. "Next week we will receive another batch of Starlink systems for destroyed cities,” Ukraine President Volodymyr Zelenskyy tweeted on Saturday after his government received the initial first batch last week.

However, SpaceX CEO Elon Musk has warned that the Russian military will likely target Starlink equipment in Ukraine. As a result, he’s urging users in the country to take precautions when setting up the company’s satellite internet system outside a building.

About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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