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T-Mobile: iOS 10 Fixed, Download Away

Bricked iPhones, lost network connections, and porn are a few of the operating system's unintended features.

 & Angela Moscaritolo Managing Editor, Consumer Electronics

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology.

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Update 9/16:
T-Mobile late Thursday announced that it is now safe to download iOS 10.

"Apple has addressed an issue with iOS 10 which was causing T-Mobile customers with iPhone SE, iPhone 6 and iPhone 6 Plus to lose connectivity in certain circumstances," T-Mobile said.

Those who downloaded iOS 10 before Friday can go to Settings > General > About to install the fix. If you have not downloaded iOS 10 yet, feel free to do so at your convenience.

Original Story 9/15:
Heads up, Apple users: If you haven't downloaded iOS 10 yet, you might want to hold off, because the new mobile operating system is causing some people serious headaches.

T-Mobile on Thursday warned its iPhone 6, iPhone 6 Plus, and iPhone SE customers against updating to the new OS following reports of lost network connections. As MacRumors notes, customers of T-Mobile and its prepaid brand MertoPCS are complaining about lost cellular connections after upgrading. The issue may have to do with the combination of installing iOS 10 and carrier updates, the report notes.

T-Mobile CEO John Legere in a Thursday tweet said "Apple is working to resolve the issue with iOS10 for @TMobile customers" and urged users not to download it just yet. Meanwhile, the company's CEO Neville Ray said the problem should be fixed within 48 hours and offered a temporary solution for those who have already downloaded the update: every time you lose your connection, completely restart your phone.

Meanwhile, some users who attempted to download the update when it was released yesterday wound up with a brick. Apple, however, says that problem should now be resolved. In a statement to BuzzFeed Managing Editor John Paczkowski, Cupertino said the problem affected "a small number of users during the first hour of availability" and was "quickly resolved."

"We apologize to those customers," Apple said, adding that affected users should connect their device to iTunes and complete the update that way.

Here at PCMag Labs, we updated five in-house iPhones to iOS 10 yesterday, and the process went smoothly for all but one handset, which needed to be connected to iTunes to update. Our mobile analyst Ajay Kumar is a T-Mobile customer and had no trouble updating his personal iPhone 6s Plus, so the experience varies.

The mobile OS is causing more than connection headaches, though. The Verge reports a problem that will likely be especially concerning for parents: the new iMessage GIF search feature is "surfacing hard core porn." Yikes!

"A woman who emailed The Verge this afternoon says her eight-year-old daughter, while trying to send a message to her dad, was presented with 'a very explicit image' of 'a woman giving oral sex to a well endowed male.' Her daughter hadn't searched for anything explicit, just the word 'huge,'" the site said.

Apple did not immediately respond to PCMag's request for comment.

About Our Expert

Angela Moscaritolo

Angela Moscaritolo

Managing Editor, Consumer Electronics

My Experience

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product categories. I have been with PCMag for more than 10 years, and in that time have written more than 6,000 articles and reviews for the site. I previously served as an analyst focused on smart home and wearable devices, and before that I was a reporter covering consumer tech news. I'm also a yoga instructor, and have been actively teaching group and private classes for nearly a decade. 

Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. I earned a BS in journalism from West Virginia University, and started my career writing for newspapers in New Jersey, Pennsylvania, and West Virginia.

The Technology I Use

My little Florida beach bungalow is brimming with smart home tech. I have a smart speaker or display in every room, allowing me to control other connected devices by voice. The Nest Hub on my bedside table lets me set wake-up alarms, control my smart light bulbs, and set the temperature on my smart thermostat. I use the Amazon Echo Show 8 on my kitchen counter to browse recipes, reorder protein powder, check the weather, and watch the news while I do dishes. 

Because I suffer from allergies, air purifiers are essential. My favorite model is the Dyson Purifier Cool TP07, which doubles as a fan and continuously sends indoor pollution data to its companion mobile app. 

My pitbull Bradley sheds, so a good robot vacuum is a must. I currently use a premium Ecovacs Deebot that can both vacuum and mop, empty its own dustbin, and wash its own mop cloth. 

For fitness, I like to mix up my routine with cycling, indoor rowing, running, and strength training in addition to yoga. I take classes on the Tonal 2 smart strength training machine, I row indoors on an Aviron machine, and track my beach runs with an Apple Watch while listening to music on my Apple AirPods Pro. On the weekends, I love riding e-bikes like the rugged, beach-friendly Aventon Aventure for fun and fitness.

My job involves a lot of virtual meetings, so a quality webcam, microphone, and ring light are important. I use the Jabra PanaCast 20 webcam, the Elgato Wave: 3 microphone, and a Yesker tripod ring light. 

As for my preferred phone platform, I'm an iPhone person, but I've also extensively used Android for product testing.

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