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'Players Are Frustrated.' Microsoft Execs Tease a Return to Xbox-Exclusive Games

Xbox CEO Asha Sharma also concedes that Xbox's 'presence on PC isn’t strong enough,' while 'pricing is getting harder for people to keep up with.'

 & Michael Kan Principal Reporter

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Microsoft is indicating it could revive Xbox-exclusive games after a period of phasing them out.

Xbox CEO Asha Sharma and Chief Content Officer Matt Booty mentioned the possibility in a message sent to the company’s gaming staff on Thursday, focused on establishing a “master plan” for Xbox to compete in a new era of gaming. 

“Along the way, we will reevaluate our approach to exclusivity, windowing, and AI, and share more as we learn and decide,” they wrote. 

Microsoft’s 2024 push to shift away from Xbox exclusives has been controversial; the company’s former gaming head, Phil Spencer, defended the change as a way to expand the user base for Xbox games and keep them viable. But chipping away at exclusivity also undermines the incentive to buy an Xbox console, since franchises like Gears of War and Halo are also being released on the PlayStation 5. 

Sharma and Booty's memo concedes that “Players are frustrated. New feature drops on console have been less frequent. Our presence on PC isn’t strong enough. Pricing is getting harder for people to keep up with. And core experiences like search, discovery, social, and personalization still feel too fragmented.

“The model that got us here won’t be the one that takes us forward,” they add, noting greater competition and the rise of foreign game studios; "Some of the biggest recent hits are coming from small teams or even single creators," they write.

In a refreshing sign, the executives said their "new north star will be daily active players,” rather than revenue or Xbox Game Pass sign-ups. One priority is also to “fix the fundamentals for players and partners.” 

In addition, the company’s message notes, “Xbox will be built to be affordable, personal, and open,” amid concerns the next-generation console could be pricey, especially since the memory shortage is projected to persist until 2030. The next-gen Xbox, codenamed Project Helix, might launch in 2027 or 2028. 

The memo adds: “We will offer flexible pricing so it’s easy to get started and keep playing.” Earlier this week, Microsoft also lowered the pricing for Xbox Game Pass, although it nixed access to new Call of Duty games at launch.

About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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