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Surprise: Yelp-Sponsored Study Not Fond of Google Search Tactics

 & Angela Moscaritolo Managing Editor, Consumer Electronics

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Does Google purposely degrade its search results to promote its own services? A new study says yes.

The study, co-written by Tim Wu, author of The Master Switch: The Rise and Fall of Information Empires, argues that Google knowingly serves up its own content in search results, even when it's not as good as competing sites, and consumers are being harmed by this anticompetitive behavior.

"By prominently displaying Google content in response to search queries, Google is able to leverage its dominance in search to gain customers for this content," according to the study, which was co-authored by Harvard's Michael Luca and the Yelp data science team. "This yields serious concern if the internal content is inferior to organic search results."

To investigate the issue, the researchers set up a randomized controlled trial in which they varied the search results users see—comparing Google's "current policy of favorable treatment of Google content" to results showing non-Google content. The researchers found that users prefer "organic" search results to those promoting Google's content.

In fact, users are 45 percent more likely to engage with content when "the results are organically determined," according to the study, which was presented at the Antitrust Enforcement Symposium in the U.K. over the weekend.

"This suggests that by leveraging dominance in search to promote its internal content, Google is reducing social welfare — leaving customers with lower quality results and worse matches," according to the study.

Google did not immediately respond to a request for comment about the report.

It should be noted, however, that Yelp, which reportedly paid Wu for his research, has long taken issue with Google's search practices.

In 2011, the review site faced off against Google on Capitol Hill and accused it of threatening to pull Yelp content from search entirely if Yelp didn't allow Google to use Yelp content on its Place pages.

But Google has been under investigation around the world for similar practices. In 2013, the U.S. FTC found that Google did not unfairly manipulate its search results to highlight its own products and demote competing firms. Across the pond, however, the EU in April formally accused Google of abusing its power when it comes to search, and opened a separate probe into the company's Android mobile operating system.

About Our Expert

Angela Moscaritolo

Angela Moscaritolo

Managing Editor, Consumer Electronics

My Experience

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product categories. I have been with PCMag for more than 10 years, and in that time have written more than 6,000 articles and reviews for the site. I previously served as an analyst focused on smart home and wearable devices, and before that I was a reporter covering consumer tech news. I'm also a yoga instructor, and have been actively teaching group and private classes for nearly a decade. 

Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. I earned a BS in journalism from West Virginia University, and started my career writing for newspapers in New Jersey, Pennsylvania, and West Virginia.

The Technology I Use

My little Florida beach bungalow is brimming with smart home tech. I have a smart speaker or display in every room, allowing me to control other connected devices by voice. The Nest Hub on my bedside table lets me set wake-up alarms, control my smart light bulbs, and set the temperature on my smart thermostat. I use the Amazon Echo Show 8 on my kitchen counter to browse recipes, reorder protein powder, check the weather, and watch the news while I do dishes. 

Because I suffer from allergies, air purifiers are essential. My favorite model is the Dyson Purifier Cool TP07, which doubles as a fan and continuously sends indoor pollution data to its companion mobile app. 

My pitbull Bradley sheds, so a good robot vacuum is a must. I currently use a premium Ecovacs Deebot that can both vacuum and mop, empty its own dustbin, and wash its own mop cloth. 

For fitness, I like to mix up my routine with cycling, indoor rowing, running, and strength training in addition to yoga. I take classes on the Tonal 2 smart strength training machine, I row indoors on an Aviron machine, and track my beach runs with an Apple Watch while listening to music on my Apple AirPods Pro. On the weekends, I love riding e-bikes like the rugged, beach-friendly Aventon Aventure for fun and fitness.

My job involves a lot of virtual meetings, so a quality webcam, microphone, and ring light are important. I use the Jabra PanaCast 20 webcam, the Elgato Wave: 3 microphone, and a Yesker tripod ring light. 

As for my preferred phone platform, I'm an iPhone person, but I've also extensively used Android for product testing.

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