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Verizon Wireless LG VX9400

 & Sascha Segan Former Lead Analyst, Mobile

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology.

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 - Verizon Wireless LG VX9400
3.5 Good

The Bottom Line

The VX9400 is the best phone for watching Verizon's mobile TV service so far. But it might get on your nerves, because making phone calls requires an extra flip.

Pros & Cons

    • Excellent TV and phone reception.
    • Large screen.
    • Good Bluetooth abilities.
    • Awkward earpiece placement.
    • Quiet speakerphone.

Verizon Wireless LG VX9400 Specs

802.11x/Band(s): No
Bands: 1900
Bands: 850
Bluetooth: Yes
Camera Flash: Yes
Camera: Yes
Form Factor: Swivel
High-Speed Data: 1xRTT
High-Speed Data: EVDO
Megapixels: 1.3 MP
Phone Capability / Network: CDMA
Physical Keyboard: No
Screen Details: 262k-color screen
Screen Details: 320x240
Screen Size: 2.2 inches
Service Provider: Verizon Wireless

For now, the LG VX9400 is the best mobile TV phone available in my view. It shows eight video channels in lovely widescreen glory. But its most noticeable feature, a swiveling screen, will make it a divisive, love-it-or-hate-it device.

If you're buying a phone primarily to enjoy Verizon's Mobile TV service, stop now and just go get the VX9400. It gets better reception than Verizon's other Mobile TV phone, the Samsung U620, thanks to its huge 5-inch-long antenna, and it shows programs more clearly on its larger 2.2-inch screen. At 4 by 1.9 by 0.7 inches (HWD) and 4.1 ounces, it's solid but not huge. When you swivel the screen open, the phone takes on a T shape that's perfect for holding and watching TV.

It's that very T shape that will make the VX9400 a controversial choice. The handset starts out looking like a candy-bar phone, with its long, rectangular screen hiding its keypad. You swivel the screen into horizontal mode with an easy flip to show the keypad, so you have to dial it in horizontal mode. Now this isn't completely horrible, as the keys are right-side up. The real annoyance comes into play when you're done dialing. If you hold the phone right up to your head with the screen in horizontal mode, the earpiece will be in the wrong place, behind your ear. Because of this you have to flip the phone's screen back into vertical mode to talk, or hold the phone oddly angled in front of your ear. If you're, say, calling a bank that requires you to press number buttons periodically during your conversation, this can get really awkward.

This odd design choice won't affect people who use wired or Bluetooth headsets (mono or stereo, all of mine worked fine with this phone). It won't matter to folks using the speakerphone, either. And maybe you'll actually get used to the flip-dial-flip-back routine. Even so, it adds an extra step to every phone call, which I bet will turn some people off. I took a half-star off the VX9400's rating, and it lost the Editors' Choice to the Samsung U620, largely because of the extra work necessary to make calls.

That's a pity, because all around, this is otherwise a good Verizon phone. Reception was very strong. The earpiece was sufficiently loud, though voices were somewhat distorted at maximum volume. The speakerphone tended to be a bit quiet and muzzy but acceptable. Bluetooth compatibility is excellent, and it includes the ability to send and receive files freely to and from PCs and Macs. (Verizon doesn't have a dial-up networking plan for this phone yet, though, and I heard the file-transfer ability might be removed from the phone when it goes to retail stores.) Battery life, at around four hours of talk time, was average for a Verizon phone.

Like most current Verizon phones, the VX9400 uses a graphics-heavy Flash interface over Verizon's generic menu system. The Flash main menu feels a little gummy, but you can turn it off if things aren't snappy enough.

The mobile-TV experience here, on the other hand, is excellent. Uncork the giant antenna and shows look clear. Even the crawl text in news channels is readable, thanks to the 2.2-inch screen. Just like on the Samsung U620, you generally need to use a wired headset to listen, because Verizon doesn't let the speaker volume get very high. Sorry, kids: No phone boom-boxing allowed.

The 1.3-megapixel camera is decent outdoors, with just a few wavy compression artifacts, but it had some blur issues in our low-light tests. The video mode isn't nearly as good as the Samsung U620's. Although the VX9400 shoots movies in 320-by-240 resolution, like the Samsung, it captures video at only 7 frames per second. You can store pictures or MP3 or WMA music files on a microSD card tucked into a slot on the side of the phone; my 2GB SanDisk card worked fine. Though you need a $29 USB cable and special software to sync music with Windows Media Player, you can also upload songs directly via Bluetooth or using a PC-based card reader.

Ultimately, you'll decide between the VX9400 and Verizon's other mobile TV phone, the Samsung U620, based on your primary use. The VX9400 makes a better mobile TV, but the petite, non-swiveling U620 is a better voice phone. Basically, it comes down to how addicted you are to mobile TV.

Benchmark Test Results
Continuous talk time: 3 hours 54 minutes

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Final Thoughts

 - Verizon Wireless LG VX9400

Verizon Wireless LG VX9400

3.5 Good

The VX9400 is the best phone for watching Verizon's mobile TV service so far. But it might get on your nerves, because making phone calls requires an extra flip.

About Our Expert

Sascha Segan

Sascha Segan

Former Lead Analyst, Mobile

My Experience

I'm that 5G guy. I've actually been here for every "G." I reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also wrote a weekly newsletter, Fully Mobilized, where I obsessed about phones and networks.

My Areas of Expertise

  • US and Canadian mobile networks
  • Mobile phones released in the US
  • iPads, Android tablets, and ebook readers
  • Mobile hotspots
  • Big data features such as Fastest Mobile Networks and Best Work-From-Home Cities

The Technology I Use

Being cross-platform is critical for someone in my position. In the US, the mobile world is split pretty cleanly between iOS and Android. So I think it's really important to have Apple, Android and Windows devices all in my daily orbit.

I use a Lenovo ThinkPad Carbon X1 for work and a 2021 Apple MacBook Pro for personal use. My current phone is a Samsung Galaxy S21 Ultra, although I'm probably going to move to an Android foldable. Most of my writing is either in Microsoft OneNote or a free notepad app called Notepad++. Number crunching, which I do often for those big data stories, is via Microsoft Excel, DataGrip for MySQL, and Tableau.

In terms of apps and cloud services, I use both Google Drive and Microsoft OneDrive heavily, although I also have iCloud because of the three Macs and three iPads in our house. I subscribe to way too many streaming services. 

My primary tablet is a 12.9-inch, 2020-model Apple iPad Pro. When I want to read a book, I've got a 2018-model flat-front Amazon Kindle Paperwhite. My home smart speakers run Google Home, and I watch a TCL Roku TV. And Verizon Fios keeps me connected at home.

My first computer was an Atari 800 and my first cell phone was a Qualcomm Thin Phone. I still have very fond feelings about both of them.

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