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Razer Accidentally Exposed Customer Data Via Leaky Server

The misconfigured server appears to have held fresh information from an estimated 100,000 customers, including their phone numbers and shipping addresses, according to security researcher Bob Diachenko.

 & Michael Kan Principal Reporter

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If you recently bought a product from PC gaming vendor Razer, your order details may have been accidentally leaked over the internet. 

Security researcher Bob Diachenko recently discovered a server belonging to Razer that was misconfigured for public access. Inside the server were fresh logs concerning customer orders going back to July and August. 

“Exposed information includes full name, email, phone number, customer internal ID, order number, order details, billing and shipping address,” Diachenko wrote in his report on the data leak. 

A sample of the exposed data, which has been redacted. A sample of the exposed data. (Credit: Bob Diachenko)

Whether anyone else accessed the server is unclear. But in the wrong hands, the exposed data could be exploited to send spam, phishing emails, and other identity theft schemes.

“Based on the number of the emails exposed, I would estimate the total number of affected customers to be around 100K,” Diachenko added. 

The misconfigured server had been open to the public since Aug. 18, and was indexed by search engines. Upon discovery, Diachenko promptly notified Razer via the company’s support channel. But in his report, he wrote: “My message never reached the right people inside the company and was processed by non-technical support managers for more than three weeks until the instance was secured from public access.”

Razer did not immediately respond to a request for comment. But according to Diachenko, the PC gaming vendor did send him a statement on the data leak, which says the company secured the misconfigured server on Wednesday, Sept. 9. 

“No other sensitive data such as credit card numbers or passwords was exposed,” Razer said in their statement to Diachenko. “We would like to thank you, sincerely apologize for the lapse and have taken all necessary steps to fix the issue as well as conduct a thorough review of our IT security and systems. We remain committed to ensure the digital safety and security of all our customers.”

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About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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