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University of Utah Pays Ransomware Hackers Despite Having Backups

The school decided to pay over $457,000 to the hackers in order to prevent them from leaking private information stolen in the attack.

 & Michael Kan Principal Reporter

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Fighting off a ransomware attack sometimes isn’t enough to avoid paying the hackers. 

On Thursday, the University of Utah revealed it paid $457,059 to a ransomware gang, despite successfully restoring the school’s IT systems following the attack. 

The university decided to give in because the hackers also stole some private data from the school, which they apparently threatened to leak. “After careful consideration, the university decided to work with its cyber insurance provider to pay a fee to the ransomware attacker. This was done as a proactive and preventive step to ensure information was not released on the internet,” the school wrote in the announcement. 

The attack itself targeted the University of Utah’s College of Social and Behavioral Science on July 19. The unnamed ransomware was able to take down the department’s servers by encrypting the information inside. Fortunately, the school restored the systems using backup copies. 

The school's investigation found that the attack only affected “0.02 percent” of the data on the servers. Nevertheless, the hackers gained access to employee and student information before encrypting the servers, so the school decided to pay up.

It's not clear which ransomware strain was behind the attack, and how the initial infection occurred. But on July 20, the university filed a data breach report, indicating an attack occurred through a phishing email, which ended up affecting data on 10,000 people. 

Antivirus provider Emsisoft suspects the Netwalker ransomware gang may have been behind the attack, citing how the hackers have been tied to a string of attacks on universities. Other ransomware gangs, including Maze and Revil, will also resort to stealing data from victims’ computers before encrypting the information inside.

The University of Utah says its insurance provider covered part of the ransom while the school paid the rest. “No tuition, grant, donation, state or taxpayer funds were used to pay the ransom,” it added. The vulnerability the hackers leveraged to launch the ransomware has also been patched. However, the university says it needs to centralize the school’s IT systems to help it guard against future attacks.

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About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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