PCMag editors select and review products independently. If you buy through affiliate links, we may earn commissions, which help support our testing.

Sprint 'Magic Box' Boosts Indoor Coverage

Sprint's free box magnifies signals from its high-speed towers for better coverage inside your home.

 & Sascha Segan Former Lead Analyst, Mobile

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology.

Our Expert
LOOK INSIDE PC LABS HOW WE TEST
65 EXPERTS
43 YEARS
41,500+ REVIEWS

If you're frustrated with indoor coverage on Sprint, the carrier has an answer: a "magic box" that amplifies Sprint's signal into your home, without requiring its own broadband connection.

The Magic Box is a more advanced form of a cellular repeater. If you place it in a window or just outside your home, it'll capture Sprint signals from the nearest tower, amplify them, and broadcast them into your house. That'll improve coverage inside your house. It'll also, fortunately for Sprint, improve coverage down your block as well. Sprint says it covers 30,000 square feet indoors and a 300-foot radius outdoors.

The box is different from a picocell, the "network extenders" that carriers have sold on and off for years. Those plug into your home broadband connection and create a cellular signal. Sprint's box, like the repeaters sold by WeBoost, doesn't need home broadband.

Sprint Magic Box

But the box is also different from WeBoost repeaters because it uses a dedicated channel to connect to its "donor" cell, Sprint CTO John Saw said. Rather than simply repeating what it hears on every channel—which can create a messy, noisy signal—it uses dedicated, clear channels to the donor cell and to broadcast out to your home.

"Repeaters raise the noise level and decrease the overall capacity of the system. The Magic Box operates on its own channel, to decrease the noise level and increase the capacity of the overall system," Sprint technical COO Guenther Ottendorfer said.

The company has already started rolling the box out in Denver, San Francisco, Indianapolis, New York, Chicago, and Houston, Saw said in a blog post.

Sprint Magic Box

The box has one big limitation: unlike a true picocell, it can't create coverage where there was none before. It still needs to connect to a Sprint tower outside your house; if you're in a true dead zone, it'll be just as dead as the zone.

Why is Sprint doing this? The carrier has a lot of spectrum but not enough towers. Most of Sprint's 4G LTE spectrum is on the 2.5GHz band, which doesn't penetrate walls or cover long distances well. So to properly blanket large areas, Sprint needs a lot of towers, relatively close together. That can be a bit of a regulatory minefield, though, so Sprint wants to use its customers' windows as additional small cells.

Sprint is taking a few other approaches to expanding coverage as well. On the phone side, we've seen HPUE (high performance user equipment) dramatically improve Sprint speeds at the edge of its coverage area in the Samsung Galaxy S8 and LG G6. On the network side, "massive MIMO," using many small antennas, will also help.

After T-Mobile's 5G announcement yesterday, though, 5G is the one missing element from Sprint's coverage plans. 5G technologies may have much better range than LTE does at Sprint's 2.5GHz frequency, so 5G could expand Sprint's high-speed coverage. Saw said Sprint is focused right now on making sure partners can develop 2.5GHz-capable 5G equipment before making any further announcements.

The Magic Box is free to customers who Sprint deems to need it. Saw said that if you call Sprint with an in-home coverage problem, they'll offer it to you. You can also sign up for it at sprint.com/getmagicbox.

About Our Expert

Sascha Segan

Sascha Segan

Former Lead Analyst, Mobile

My Experience

I'm that 5G guy. I've actually been here for every "G." I reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also wrote a weekly newsletter, Fully Mobilized, where I obsessed about phones and networks.

My Areas of Expertise

  • US and Canadian mobile networks
  • Mobile phones released in the US
  • iPads, Android tablets, and ebook readers
  • Mobile hotspots
  • Big data features such as Fastest Mobile Networks and Best Work-From-Home Cities

The Technology I Use

Being cross-platform is critical for someone in my position. In the US, the mobile world is split pretty cleanly between iOS and Android. So I think it's really important to have Apple, Android and Windows devices all in my daily orbit.

I use a Lenovo ThinkPad Carbon X1 for work and a 2021 Apple MacBook Pro for personal use. My current phone is a Samsung Galaxy S21 Ultra, although I'm probably going to move to an Android foldable. Most of my writing is either in Microsoft OneNote or a free notepad app called Notepad++. Number crunching, which I do often for those big data stories, is via Microsoft Excel, DataGrip for MySQL, and Tableau.

In terms of apps and cloud services, I use both Google Drive and Microsoft OneDrive heavily, although I also have iCloud because of the three Macs and three iPads in our house. I subscribe to way too many streaming services. 

My primary tablet is a 12.9-inch, 2020-model Apple iPad Pro. When I want to read a book, I've got a 2018-model flat-front Amazon Kindle Paperwhite. My home smart speakers run Google Home, and I watch a TCL Roku TV. And Verizon Fios keeps me connected at home.

My first computer was an Atari 800 and my first cell phone was a Qualcomm Thin Phone. I still have very fond feelings about both of them.

Read full bio