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The Death of Unlimited Mobile Data

 & Sascha Segan Former Lead Analyst, Mobile

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T-Mobile made a move this week that should be of interest to anyone considering the Comcast-Time Warner cable merger. While it lowered its rates for people who use less than 3GB of data per month, it hiked up rates for its unlimited-data customers.

That's because success is a perverse thing for wireless carriers. Wireless networks have a relatively fixed capacity, with less flexible choke points than wired networks do. So as a carrier like T-Mobile gets more popular and its unused airwaves fill up, it has to cut down on people using its network as a primary means of home Internet access.

One heavy, home-style user can use as much data as 20 average mobile users. T-Mobile told me last week that its average smartphone user consumes between 1 and 2GB of data, up 50 percent from last year. One big reason is that most people don't want to watch long-form video or download huge files on smartphones, which are the two things that eat up the most data.

But an average home AT&T cable user gobbled up 21GB of data two years ago; it has to be more than that by now. Much of that is Netflix, iTunes, and their ilk. This is a big part of why even carriers with "unlimited data" don't offer it for tethering onto your laptop or TV. They just wouldn't be able to handle the load.

So you see what T-Mobile is trying to do here: attract more of those 2GB customers, and make the 20GB customers pay for it.

Unlimited's Days are Numbered

All four major carriers once offered unlimited data, but the two most successful, AT&T and Verizon, cut it out years ago to prevent this kind of heavy use. Sprint and T-Mobile have kept the unlimited data flame alive because their comparative lack of customers (especially data-hungry iPhone customers) meant that their networks were more lightly used.

But now we see T-Mobile moving away from that model. Sprint has more headroom, with its huge array of ex-Clearwire airwaves. Clearwire had so much spectrum that for a while it didn't even have a problem offering unlimited data to home users. Opinions

About Our Expert

Sascha Segan

Sascha Segan

Former Lead Analyst, Mobile

My Experience

I'm that 5G guy. I've actually been here for every "G." I reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also wrote a weekly newsletter, Fully Mobilized, where I obsessed about phones and networks.

My Areas of Expertise

  • US and Canadian mobile networks
  • Mobile phones released in the US
  • iPads, Android tablets, and ebook readers
  • Mobile hotspots
  • Big data features such as Fastest Mobile Networks and Best Work-From-Home Cities

The Technology I Use

Being cross-platform is critical for someone in my position. In the US, the mobile world is split pretty cleanly between iOS and Android. So I think it's really important to have Apple, Android and Windows devices all in my daily orbit.

I use a Lenovo ThinkPad Carbon X1 for work and a 2021 Apple MacBook Pro for personal use. My current phone is a Samsung Galaxy S21 Ultra, although I'm probably going to move to an Android foldable. Most of my writing is either in Microsoft OneNote or a free notepad app called Notepad++. Number crunching, which I do often for those big data stories, is via Microsoft Excel, DataGrip for MySQL, and Tableau.

In terms of apps and cloud services, I use both Google Drive and Microsoft OneDrive heavily, although I also have iCloud because of the three Macs and three iPads in our house. I subscribe to way too many streaming services. 

My primary tablet is a 12.9-inch, 2020-model Apple iPad Pro. When I want to read a book, I've got a 2018-model flat-front Amazon Kindle Paperwhite. My home smart speakers run Google Home, and I watch a TCL Roku TV. And Verizon Fios keeps me connected at home.

My first computer was an Atari 800 and my first cell phone was a Qualcomm Thin Phone. I still have very fond feelings about both of them.

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