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Hum by Verizon

 & Doug Newcomb Columnist

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Verizon's Hum service is a good option for adding connectivity to an older car, although you should consider your needs against the cost of the service. - Hum by Verizon
3.0 Average

The Bottom Line

Verizon's Hum service is a good option for adding connectivity to an older car, although you should consider your needs against the cost of the service.

Pros & Cons

    • Easy setup.
    • Intuitive app interface.
    • Automatic maintenance checks and reminders.
    • Crucial services depend on cellular coverage.
    • Pricey.

Plenty of new vehicles are connected to the cloud to send and receive data for emergency and convenience purposes, as well as to keep tabs on car maintenance, mileage, and other performance aspects. But you don't have to spend $20,000 or more on a new car to get these features, since any vehicle made after 1996 has an Onboard Diagnostic (ODB-II) port that can supply some of the very same data. You'll need to purchase one of several ODB-II dongles now on the market, and typically pay a fee to keep data flowing from the dongle to the cloud. One new service, Verizon's Hum, doesn't offer the convenience features of a more comprehensive, concierge-like service like OnStar, but it's a useful maintenance and service tool. 

Pricing, Design, and Features
Verizon Hum consists of an ODB-II dongle, a Bluetooth-enabled speaker/control unit that clips to your car's sun visor, a USB charging cable for the speaker with a cigarette lighter adapter, and a companion Android and iOS smartphone app. Hum costs $14.99 per month, and if you sign up for a two-year subscription you get the first month free. The equipment comes at no extra cost with the service, and additional vehicles cost $12.99 each per month.

For this monthly fee you get roadside assistance up to four times a year by pressing a button on the control unit labeled with an operator symbol (or via the smartphone app). You can also press another button with a cross symbol to get emergency assistance via a 911 call. The system automatically detects when a crash has occurred and an airbag has deployed, and will immediately call the driver to assess the situation. If the driver doesn't respond, Hum will call 911 for emergency assistance, relay your location, and stay on the line until help arrives. If your car is stolen, Hum can send its location to local law enforcement once you file a police report

Nextcar Bug artIf you're not in need of immediate assistance, Hum offers other features, mainly through the smartphone app, but also via a Web portal. Using data collected from your car through the ODB-II port, the app keeps tabs on fuel economy, battery charge level, transmission coolant temperature, and engine diagnostic error codes, and will notify you of any issues. If your car generates an error code, the app explains what it means, recommend repairs, and even provide an estimate for what it will cost.

Verizon Hum

Final Thoughts

Verizon's Hum service is a good option for adding connectivity to an older car, although you should consider your needs against the cost of the service. - Hum by Verizon

Hum by Verizon

3.0 Average

Verizon's Hum service is a good option for adding connectivity to an older car, although you should consider your needs against the cost of the service.

About Our Expert

Doug Newcomb

Doug Newcomb

Columnist

Doug Newcomb is a recognized expert on the subject of car technology within the auto industry and among the automotive and general media, and a frequent speaker at automotive and consumer electronics industry events. Doug began his career in 1988 at the car stereo trade publication Mobile Electronics, before serving as editor of the leading consumer magazines covering the topic, Car Audio and Electronics and Car Stereo Review/Mobile Entertainment/Road & Track Road Gear, from 1989 to 2005. In 2005 Doug started his own company, Newcomb Communications & Consulting, to provide content to such outlets as Road & Track, Popular Mechanics, MSN Autos, SEMA News, and many others. In 2008, he published his first book, Car Audio for Dummies (Wiley). He is also a contributor to Wired's Autopia, MSN Autos, and numerous other outlets.

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