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Facebook Takes on Siri, Cortana With 'M'

 & Angela Moscaritolo Managing Editor, Consumer Electronics

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Step aside Siri and Cortana.

Facebook is getting into the digital assistant game with M, a new feature for its Messenger app, which can help you purchase items, find birthday gifts, book restaurants, travel arrangements, appointments, and more, according to a post from Facebook's Vice President of messaging products, David Marcus. The social network on Wednesday began testing the feature with a "few hundred" users in the Bay Area, and plans to slowly roll it out to others over time, according to Wired.

This isn't just a rip-off of Apple's Siri, Microsoft's Cortana, and Google Now. M can "perform tasks that none of the others can," Marcus told Wired.

FB MLike its counterparts, M leverages artificial intelligence to help you get through your to-do list, but it also has another tool in its arsenal that Facebook hopes will give it a leg up over rivals: actual people. "It's a virtual assistant powered by artificial intelligence as well as a band of Facebook employees, dubbed M trainers, who will make sure that every request is answered," Wired wrote, adding that "Facebook's goal is to make Messenger the first stop for mobile discovery."

It works like this: Just tap a button at the bottom of the Messenger app to text M about what you need help with. You might, for instance, text M when you're craving a burger in a new city you're visiting. The service may then recommend a highly rated burger joint in the area and offer to make a reservation. From your end, you won't know whether it's the software or an actual person helping you.

M, which unlike Siri and Cortana doesn't have a gender, will only make suggestions based on answers you offer up in the chat. At the moment, it doesn't pull any data about your preferences from Facebook, but that might change in the future, the report noted.

The service is free and Facebook plans to eventually roll it out to all Messenger users.

"This is early in the journey to build M into an at-scale service," Marcus wrote. "But it's an exciting step towards enabling people on Messenger to get things done across a variety of things, so they can get more time to focus on what's important in their lives."

Rumors about M first cropped up last month, with The Information reporting that the service was codenamed Moneypenny. It has since been in testing with Facebook employees, who told Wired that "one of M's most popular requests from its Facebook employee testers: the service can call your cable company and endure the endless hold times and automated messages to help you set up home wifi or cancel your HBO." It can also apparently plan birthday parties, booking an Uber car and restaurant, then send you cupcakes for dessert.

About Our Expert

Angela Moscaritolo

Angela Moscaritolo

Managing Editor, Consumer Electronics

My Experience

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product categories. I have been with PCMag for more than 10 years, and in that time have written more than 6,000 articles and reviews for the site. I previously served as an analyst focused on smart home and wearable devices, and before that I was a reporter covering consumer tech news. I'm also a yoga instructor, and have been actively teaching group and private classes for nearly a decade. 

Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. I earned a BS in journalism from West Virginia University, and started my career writing for newspapers in New Jersey, Pennsylvania, and West Virginia.

The Technology I Use

My little Florida beach bungalow is brimming with smart home tech. I have a smart speaker or display in every room, allowing me to control other connected devices by voice. The Nest Hub on my bedside table lets me set wake-up alarms, control my smart light bulbs, and set the temperature on my smart thermostat. I use the Amazon Echo Show 8 on my kitchen counter to browse recipes, reorder protein powder, check the weather, and watch the news while I do dishes. 

Because I suffer from allergies, air purifiers are essential. My favorite model is the Dyson Purifier Cool TP07, which doubles as a fan and continuously sends indoor pollution data to its companion mobile app. 

My pitbull Bradley sheds, so a good robot vacuum is a must. I currently use a premium Ecovacs Deebot that can both vacuum and mop, empty its own dustbin, and wash its own mop cloth. 

For fitness, I like to mix up my routine with cycling, indoor rowing, running, and strength training in addition to yoga. I take classes on the Tonal 2 smart strength training machine, I row indoors on an Aviron machine, and track my beach runs with an Apple Watch while listening to music on my Apple AirPods Pro. On the weekends, I love riding e-bikes like the rugged, beach-friendly Aventon Aventure for fun and fitness.

My job involves a lot of virtual meetings, so a quality webcam, microphone, and ring light are important. I use the Jabra PanaCast 20 webcam, the Elgato Wave: 3 microphone, and a Yesker tripod ring light. 

As for my preferred phone platform, I'm an iPhone person, but I've also extensively used Android for product testing.

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