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Norton 360 Version 6.0

 & Neil J. Rubenking Principal Writer, Security

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology.

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Norton 360 Version 6.0 - Norton 360 Version 6.0
4.5 Outstanding

The Bottom Line

Norton 360 Version 6.0 gives you all the same protective features as Norton Internet Security 2012, with a friendlier face. You also get flexible backup, including 2GB of online storage. Tuneup features are also useful, especially the diagnostic report. This full-featured suite is definitely a good choice.

Pros & Cons

    • Remote Management.
    • Self-healing.
    • Very good antivirus.
    • Intelligent firewall.
    • Accurate antispam.
    • Excellent antiphishing.
    • Password management and form-filling now portable, Web-accessible.
    • 2GB online backup; local backup too.
    • Useful tuneup features.
    • Premier parental control features cost extra.

Norton 360 Version 6.0 Specs

OS Compatibility: Windows 7
OS Compatibility: Windows Vista
OS Compatibility: Windows XP
Tech Support: 24/7 phone
Tech Support: and live chat.
Tech Support: email
Type: Business
Type: Personal
Type: Professional

[Note: Our review of Norton 360 Version (2013) is now available. Please refer to the new review. -ed.]

New versions of Norton Antivirus and Norton Internet Security appear in the fall each year, along with the majority of antivirus and security suite tools. Not so Norton 360. The latest version, Norton 360 Version 6.0 ($89.99/year direct for three licenses), is just out now. On the one hand, this offset schedule means that Norton 360 users sometimes have to wait a few months for features already present in the suite and antivirus. On the other hand, Symantec gets an opportunity to release even newer features without waiting a whole year.

The most obvious difference between Norton 360 and Norton Internet Security is the user interface. Symantec has made it clear that Norton 360 is aimed at the average user who just wants protection while Norton Internet Security lets expert users dig deeper. In truth, these days they're not so very different. If the added backup and tuneup features found in Norton 360 appeal to you, choose it over Norton Internet Security.

Self-Healing Installer

Malware can easily interfere with security installations that rely on the standard Windows installer. Like other Norton products, Norton 360 uses Symantec's "self-healing" installer. It can take steps to counter malware that tries to block installation. Once installed, if something goes wrong with the product it sends a coded message to Symantec central and, in most cases, gets back a script that will fix the problem automatically.

I've had occasions to see this feature in action. On one test system, the installer ran a quick virus scan, requested a reboot, and proceeded without incident. Another sent an error query and apparently received a fix.

Collin Davis, Senior Director of Engineering for Symantec, called this automated system "an opportunity to delight customers." Because so many routine little problems are handled automatically, said Davis, support agents have more time to spend with customers whose problems go beyond the usual.

Norton Management

Norton Management, introduced with the 2012 Norton products, expands on the existing Norton Account concept to allow management of all your protected computers online. With the latest release Norton 360 now connects to Norton Management as well.

From the Norton Management console you can manage licenses for all your Norton products including Norton Internet Security, Norton AntiVirus, Norton Anti-Theft, and Norton Mobile Security. You can update licenses with new keys, uninstall products remotely (so as to re-use the key), and even correct configuration problems remotely.

The features offered by Norton Management are similar to the online management portion of McAfee All Access ($99.95 direct for  licenses, 4.5 stars), except that you purchase your licenses separately.

Intelligent Firewall

Norton's firewall does everything a firewall should, and then some. It stealths all ports, making the PC invisible from outside the local network. My attempts to disable its protection in ways a malware coder might manage had no effect. And its control over internet access permissions for programs on your system is more intelligent than most.

Aggregated information from the millions of Norton users feeds into the Norton Insight database. The firewall automatically configures permissions for hundreds of millions of known good files, and the suite automatically terminates known bad files. When the firewall encounters an unknown program attempting Internet access, it applies extra behavioral scrutiny and smacks down the program if it tries anything nasty.

I very much approve of security tools that take responsibility for their own decisions. Asking the user whether to allow or deny a particular network connection just doesn't make sense.

As usual, I found that Norton ignores most leak tests. These demonstration programs attempt to connect with the Internet without being caught by program control, but since they're not actually harmful Norton leaves them alone. I did notice that the SONAR behavior-tracking technology silently whacked one of the leak tests when it made its connection attempt.

Norton is also extremely effective at identifying and blocking Web-based attacks on potential system vulnerabilities. I attacked a test system with 30 exploits generated by the Core IMPACT penetration tool. After the first attack, Norton put the penetration-testing system's IP address on a blacklist; I had to turn off intrusion auto-blocking in order to complete the test. Norton blocked every single exploit and identified most of them by name.

Final Thoughts

Norton 360 Version 6.0 - Norton 360 Version 6.0

Norton 360 Version 6.0

4.5 Outstanding

Norton 360 Version 6.0 gives you all the same protective features as Norton Internet Security 2012, with a friendlier face. You also get flexible backup, including 2GB of online storage. Tuneup features are also useful, especially the diagnostic report. This full-featured suite is definitely a good choice.

About Our Expert

Neil J. Rubenking

Neil J. Rubenking

Principal Writer, Security

My Experience

When the IBM PC was new, I served as the president of the San Francisco PC User Group for three years. That’s how I met PCMag’s editorial team, who brought me on board in 1986. In the years since that fateful meeting, I’ve become PCMag’s expert on security, privacy, and identity protection, putting antivirus tools, security suites, and all kinds of security software through their paces.

Before my current security gig, I supplied PCMag readers with tips and solutions on using popular applications, operating systems, and programming languages in my "User to User" and "Ask Neil" columns, which began in 1990 and ran for almost 20 years. Along the way, I wrote more than 40 utility articles, as well as Delphi Programming for Dummies and six other books covering DOS, Windows, and programming. I also reviewed thousands of products of all kinds, ranging from early Sierra Online adventure games to AOL’s precursor Q-Link.

In the early 2000s, I turned my focus to security and the growing antivirus industry. After years of working with antivirus, I’m known throughout the security industry as an expert on evaluating antivirus tools. I serve as an advisory board member for the Anti-Malware Testing Standards Organization (AMTSO), an international nonprofit group dedicated to coordinating and improving testing of anti-malware solutions.

The Technology I Use

Much of the testing I do, particularly testing with real-world ransomware, is just plain dangerous. To perform such tests safely, I sequester them inside virtual machines managed by VMWare Workstation. For cross-platform testing, I use a MacBook Air, a Google Pixel 4, and a 6th-generation iPad.

I rely on my Delphi coding skills to create and maintain small applications. These include programs to check whether an antivirus correctly handled the malware it detected, launch dangerous URLs and record the security program’s reaction, and analyze the malware that I collect for use in testing. I also wrote a tiny browser and text editor for use in testing security apps that have predefined reactions for known products.

I do my writing and research on a Dell OptiPlex desktop, relying on Microsoft Word (my fingers know all the shortcuts). Many of my articles include charts and analysis; Excel is my go-to for those. When work hours end, though, I escape the bounds of Microsoft and Windows. There’s an iPhone in my pocket, I relax with my oversized iPad, and my Kindle Oasis is always loaded with the best science fiction and fantasy.

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