PCMag editors select and review products independently. If you buy through affiliate links, we may earn commissions, which help support our testing.

Google Voice Gets First Update in 5 Years

Messaging improvements are pushing the service's original innovations out of the limelight.

 & Tom Brant Managing Editor

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology.

Our Expert
LOOK INSIDE PC LABS HOW WE TEST
65 EXPERTS
43 YEARS
41,500+ REVIEWS

Remember Google Voice, the app that introduced voicemail transcriptions and gave everyone free phone numbers back in 2009, but then seemed to fall into a years-long coma? It returned with a few minor updates on Monday and promises of more to come.

The fact that Google Voice languished isn't surprising—it was designed to make phone conversations easier at a time when social networks and smartphone texting apps made phone calls anachronistic for everyday communication. So it's only natural that Monday's updates to the Android and iOS Google Voice apps are focused on beefing up the messaging side of service.

Google Voice Updates

The app's revamped interface now has separate tabs for text messages, calls, and voicemails. The new messages tab is the left-most of the three, so it's easier to head straight for it when you first open up the app. As with Facebook Messenger and Apple Messages, texts sent to your Google Voice number now arrive as threaded conversations, so tapping on a contact opens up all of your texts with that person. The same organization layout now also supports group messages.

Rounding out the messaging updates is support for photo MMS and in-notification replies, while the only non-messaging addition is Spanish voicemail transcription. The updates start rolling out today, and Google says they'll be available to everyone "in the coming weeks."

Not all Google Voice users have the mobile app, since you can also make and receive Google Voice calls through the Google Hangouts app or in the Hangouts chat client in Gmail. Those users won't notice anything different with today's changes, although Google suggested they start using the Google Voice app to get ready "as we continue to bring new improvements."

None of Monday's updates will come as a surprise to iOS users, who can already take advantage of all of them using Apple's competing Messages service. Messages does fall short when it comes to Google Voice's original innovation, however—the ability to ring all of your phones from a single number. But whether or not that innovation continues to be relevant in 2017 is an open question.

About Our Expert

Tom Brant

Tom Brant

Managing Editor

I’m a managing editor at PCMag.com focused on PC hardware. Reading this during the day? Then you've caught me testing gear and editing reviews of Wi-Fi routers, printers, laptops, and tons of other personal tech. (Reading this at night? Then I’m probably dreaming about all those cool products.) I’ve covered the consumer tech world as an editor, reporter, and analyst since 2015.

I've covered most major consumer tech events, including CES, Computex, Google I/O, and IFA. I've also appeared on CBS News, in USA Today, and at many other outlets to offer analysis on breaking technology news.

Before I joined the tech-journalism ranks, I wrote on topics as diverse as Borneo's rainforests, Middle Eastern airlines, and Big Data's role in presidential elections. A graduate of Middlebury College, I also have a master's degree in journalism and French Studies from New York University.

The Technology I Use

While most people buy a phone or laptop and stick with it for years, I’m lucky enough to use devices based on Android, iOS, macOS, and Windows daily as part of my job. As a result, I cycle through lots of tech in addition to my IT-issue work laptop. (Yes, that's a ThinkPad.) Personally, I’ve also owned a lot of tech products both cutting-edge and cringeworthy, from the Nintendo GameCube and the original MacBook to the Palm m105 and the CueCat.

Read full bio