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Galaxy Note 7 Usage Declining, Slowly

Exclusive data from Ookla Speedtest Intelligence shows that Galaxy Note 7 use is declining every day, but perhaps not fast enough to stop more fires from starting.

 & Sascha Segan Former Lead Analyst, Mobile

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Nobody should be using a Samsung Galaxy Note 7, outside China. The models released in most countries have been recalled because of a dangerous battery flaw that has resulted in more than 70 fires in the US alone. (If you have a Galaxy Note 7, see our story on how to return or exchange your unit.)

Galaxy Note 7 users are starting to get the message, but not at the speed they should, according to exclusive data we collected from Ookla Speedtest Intelligence.

Ookla is the world's largest crowdsourced speed test community, so we asked them how many Galaxy Note 7 devices were running speed tests each day since the phone came out in the US on Aug. 19. As a control group, we also looked at the number of tests run on Galaxy S7 phones during that same period.

The Galaxy S7 numbers ebbed, flowed, and generally rose with time. But the Galaxy Note 7 results told a different story. Usage increased until Sept. 1. On Sept. 2, Samsung announced the recall, and Galaxy Note 7 usage has been declining every day since.

It may not be declining fast enough, though. From a peak of 9,061 devices per day, Ookla is still seeing 5,013 Galaxy Note 7s running Speedtest as of yesterday.

Galaxy Note7 Chart

At least those numbers are more encouraging than data from mobile app development firm Apteligent, which saw only a 13 percent usage decline since Sept. 2. But Speedtest is also a high-intensity app that can heat up the phone. It may be that some Galaxy Note 7 owners are just using their phones as little as possible.

If you're done with Samsung's Note lineup and need a new phone right now, check out our roundup of top Galaxy Note 7 alternatives.

Disclosure: Ookla is owned by PCMag's parent company, Ziff Davis.

About Our Expert

Sascha Segan

Sascha Segan

Former Lead Analyst, Mobile

My Experience

I'm that 5G guy. I've actually been here for every "G." I reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also wrote a weekly newsletter, Fully Mobilized, where I obsessed about phones and networks.

My Areas of Expertise

  • US and Canadian mobile networks
  • Mobile phones released in the US
  • iPads, Android tablets, and ebook readers
  • Mobile hotspots
  • Big data features such as Fastest Mobile Networks and Best Work-From-Home Cities

The Technology I Use

Being cross-platform is critical for someone in my position. In the US, the mobile world is split pretty cleanly between iOS and Android. So I think it's really important to have Apple, Android and Windows devices all in my daily orbit.

I use a Lenovo ThinkPad Carbon X1 for work and a 2021 Apple MacBook Pro for personal use. My current phone is a Samsung Galaxy S21 Ultra, although I'm probably going to move to an Android foldable. Most of my writing is either in Microsoft OneNote or a free notepad app called Notepad++. Number crunching, which I do often for those big data stories, is via Microsoft Excel, DataGrip for MySQL, and Tableau.

In terms of apps and cloud services, I use both Google Drive and Microsoft OneDrive heavily, although I also have iCloud because of the three Macs and three iPads in our house. I subscribe to way too many streaming services. 

My primary tablet is a 12.9-inch, 2020-model Apple iPad Pro. When I want to read a book, I've got a 2018-model flat-front Amazon Kindle Paperwhite. My home smart speakers run Google Home, and I watch a TCL Roku TV. And Verizon Fios keeps me connected at home.

My first computer was an Atari 800 and my first cell phone was a Qualcomm Thin Phone. I still have very fond feelings about both of them.

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