Samsung is recalling Galaxy Note 7 smartphones after numerous reports of exploding batteries.
The tech titan confirmed it is working with carrier partners on a US product exchange program.
"Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously," a spokesman wrote in an emailed statement.
As of Sept. 1, Samsung counted 35 global cases of Note 7 phones exploding while being charged—the result of a battery cell issue, according to an internal investigation.
The company is working with its suppliers to identify possible affected batteries in the market. Meanwhile, Samsung has temporarily stopped sales of the Galaxy Note 7.
For those customer who already own the new Note, Samsung will "voluntarily replace" the current device with a new one over the coming weeks.
"We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers," the statement said. "We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible."
Reports surfaced on Thursday, suggesting that Samsung halted shipments to South Korea's top three mobile carriers while the company conducts quality control tests.
IDC analyst Bryan Ma called this week's news "some major buzz-kill" for Samsung.
"Especially given all the hard-earned excitement that products like the Note 7 have been garnering lately," he told Reuters.
The 5.7-inch quad-HD smartphone launched early last month with a curved 1,440-by-2,560 screen, Qualcomm Snapdragon 820 processor, 12-megapixel rear camera and 5-megapixel front shooter, 64GB of storage, 4GB of RAM, a 3,500mAh battery, USB-C port, and improved S Pen.
For more, see PCMag's review of the Samsung Galaxy Note 7 and the slideshow above.