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Struggling RIM Hires New CMO, COO

 & Angela Moscaritolo Managing Editor, Consumer Electronics

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Struggling BlackBerry maker Research in Motion (RIM) announced on Tuesday that it has hired a new chief operating officer and chief marketing officer, the latest in a series of executive shakeups at the company.

Waterloo, Ontario-based RIM appointed Frank Boulben, former executive vice president at wireless firm LightSquared, as its new chief marketing officer. Boulben, 45, who has also held senior positions at wireless carriers Vodafone and Orange, will oversee RIM's global marketing efforts, the company said.

Meanwhile, Kristian Tear, former executive vice president of Sony Mobile Communications, is RIM's new chief operating officer. Tear, 48, will oversee all operational functions for handhelds and services.

"Kristian and Frank bring extensive knowledge of the rapidly changing wireless global market and will help RIM as we sharpen our focus on delivering long-term value to our stakeholders," Thorsten Heins, RIM's new president and CEO, said in a statement. "Most importantly, both Kristian and Frank possess a keen understanding of the emerging trends in mobile communications and computing."

The announcement follows several disappointing financial quarters in a row as the company struggles to deal with the popularity of Apple's iPhone and smartphones based on Google's Android in the consumer market, even as those devices are increasingly invading the enterprise space once dominated by RIM.

In the most high profile departure, former co-CEO Jim Balsillie stepped down from his position on RIM's board of directors in late March. Balsillie and former co-CEO Mike Laziridis had resigned in January to make way for Heins, but Balsillie's decision to leave the company entirely was still surprising.

Last month, RIM announced the departure of Alistair Mitchell, former vice president of BBM Platform and Integrated Services, and Alan Brenner, senior vice president in charge of the BlackBerry Platform. In March, the company also parted ways with David Yach, its chief software technology officer, and Jim Rowan, chief operation officer for Global Operations. And those were just the latest high-profile RIM employees to leave, starting with former chief marketing officer Keith Pardy in March 2011.

But Heins is promising big changes at RIM in an effort to right the ship. The BlackBerry maker plans to abandon efforts to penetrate certain consumer markets while refocusing on the enterprise and public sector segments.

The company's future rests on its upcoming BlackBerry 10 (BB10) software platform for future handsets and tablets, Heins said in late March, pledging that the new operating system would be the foundation of RIM's business for years to come.

For more, see PCMag's Hands On With the BlackBerry 10 Dev Alpha from the recent BlackBerry World in Florida and the slideshow below.


About Our Expert

Angela Moscaritolo

Angela Moscaritolo

Managing Editor, Consumer Electronics

My Experience

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product categories. I have been with PCMag for more than 10 years, and in that time have written more than 6,000 articles and reviews for the site. I previously served as an analyst focused on smart home and wearable devices, and before that I was a reporter covering consumer tech news. I'm also a yoga instructor, and have been actively teaching group and private classes for nearly a decade. 

Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. I earned a BS in journalism from West Virginia University, and started my career writing for newspapers in New Jersey, Pennsylvania, and West Virginia.

The Technology I Use

My little Florida beach bungalow is brimming with smart home tech. I have a smart speaker or display in every room, allowing me to control other connected devices by voice. The Nest Hub on my bedside table lets me set wake-up alarms, control my smart light bulbs, and set the temperature on my smart thermostat. I use the Amazon Echo Show 8 on my kitchen counter to browse recipes, reorder protein powder, check the weather, and watch the news while I do dishes. 

Because I suffer from allergies, air purifiers are essential. My favorite model is the Dyson Purifier Cool TP07, which doubles as a fan and continuously sends indoor pollution data to its companion mobile app. 

My pitbull Bradley sheds, so a good robot vacuum is a must. I currently use a premium Ecovacs Deebot that can both vacuum and mop, empty its own dustbin, and wash its own mop cloth. 

For fitness, I like to mix up my routine with cycling, indoor rowing, running, and strength training in addition to yoga. I take classes on the Tonal 2 smart strength training machine, I row indoors on an Aviron machine, and track my beach runs with an Apple Watch while listening to music on my Apple AirPods Pro. On the weekends, I love riding e-bikes like the rugged, beach-friendly Aventon Aventure for fun and fitness.

My job involves a lot of virtual meetings, so a quality webcam, microphone, and ring light are important. I use the Jabra PanaCast 20 webcam, the Elgato Wave: 3 microphone, and a Yesker tripod ring light. 

As for my preferred phone platform, I'm an iPhone person, but I've also extensively used Android for product testing.

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