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Samsung Jitterbug Plus (GreatCall)

 & Alex Colon Executive Editor, Reviews

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology.

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The Samsung Jitterbug Plus from GreatCall is the best simple phone there is, with plenty of easy-to-use advanced features that set it apart from the pack. - Samsung Jitterbug Plus (GreatCall)
4.0 Excellent

The Bottom Line

The Samsung Jitterbug Plus from GreatCall is the best simple phone there is, with plenty of easy-to-use advanced features that set it apart from the pack.

Pros & Cons

    • Simple to use.
    • Free 24-hour operator assistance.
    • Large keypad.
    • Good call quality.
    • Lets you take and upload photos online.
    • Many useful add-on services available.
    • Hidden battery life indicator.
    • Additional services can get pricey.

Samsung Jitterbug Plus (GreatCall) Specs

Screen Size 2.2

We reviewed the Samsung Jitterbug J (4 stars) more than three years ago. A number of new, ultra-simple cell phones have come out since then, a few of which we've liked quite a bit, like the Just5 J509 ($89.99, 4 stars) and the Snapfon ez ONE-c ($59.99, 4 stars). They're still great options for the technophobic, though they lack the free 24-hour operator assistance and additional services you get with a Jitterbug from GreatCall.

Fast forward three years, and a lot has changed in the cell phone landscape. GreatCall's latest handset, the Samsung Jitterbug Plus ($99 direct), remains one of the easiest-to-use phones out there, but adds some useful new features, like a camera and the ability to upload photos online, that even the tech-averse may appreciate. It also has longer battery life and better call quality than the Jitterbug J. It's the best simple phone there is, which earns it our Editors' Choice award.

Features and Pricing

Design-wise, the Jitterbug Plus looks a heck of a lot like the Jitterbug J, though it's actually a touch smaller and lighter. It measures 3.86 by 2.01 by .77 inches (HWD) and weighs 3.76 ounces. It's a standard flip phone design covered in shiny plastic. The test model we received is a deep red, though it also comes in silver. The build has a quality feel, and the phone's hinge is solid. Additionally, the trimmer dimensions give the Plus a much sleeker look than the somewhat pear-shaped Jitterbug J.

There's a 1.3-inch screen on the outside of the phone that displays the time, date, and whether your phone is 5Star Enabled, all in large, easy-to-read lettering. Open it up and you'll see that the 2.2-inch display has been given a facelift this time around, with a higher 320-by-240-pixel resolution, which makes text look sharper. Like the Jitterbug J, the Plus features a super simple, text-based interface. Your personal phone number is displayed at the top of the screen, and below that are your menu options. You can choose from Phone Book, Voicemail, Call History, Text Messages, Phone Info, Settings, 5Star, Camera, and My Photos.

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Navigating these options is simple, thanks to the phone's large, easy-to-read keypad. You get your standard number pad, along with six additional function keys: Speakerphone, a Power button, Up and Down navigation keys, and Yes and No buttons. Pressing the navigation keys lets you cycle through your options. Pressing the Yes button will open whichever option you choose. Open the Phone Book, for instance, and you can cycle through the numbers available. You're also given the option to edit your phone book. If you choose Yes, you'll be presented with some very simple directions for adding a new contact. But if you don't want to enter numbers on your own, a Jitterbug operator can program them over the air for you, or you can add them online.

In addition to being a well-built, simple-to-use phone, the Jitterbug Plus also serves a gateway to a number of useful "apps" and services offered by GreatCall. 5Star Urgent Response, for instance, can connect you immediately to a certified urgent response agent, allows for GPS tracking, and offers free 24/7 access to unlimited health advice from live, registered nurses for $14.99 per month. You can also set up automated check-in calls to ensure you have help if needed for $5 per month. Automated medication reminder calls help you stay on schedule with your medications and refills for $10 per month, and you can even get daily health tips for free.

All of these services are easy to add to your phone by logging into the GreatCall website and selecting your options. They can get a bit pricey if you use a lot of them, but for some people, these options may prove essential.

As for pricing, GreatCall's pay-as-you-go service plans start at $14.99 per month for 50 minutes, up to $79.99 per month for unlimited minutes and text messages. Otherwise, text messages are 10 cents each. Voicemail costs an extra $3 per month.

Final Thoughts

The Samsung Jitterbug Plus from GreatCall is the best simple phone there is, with plenty of easy-to-use advanced features that set it apart from the pack. - Samsung Jitterbug Plus (GreatCall)

Samsung Jitterbug Plus (GreatCall)

4.0 Excellent

The Samsung Jitterbug Plus from GreatCall is the best simple phone there is, with plenty of easy-to-use advanced features that set it apart from the pack.

About Our Expert

Alex Colon

Alex Colon

Executive Editor, Reviews

My Experience

I’m PCMag’s executive editor of reviews, steering our coverage to make sure we're testing the products you're interested in buying and telling you whether they're worth it. I've been here for more than 10 years. I previously managed the consumer electronics reviews team, and before that, I covered mobile, smart home, and wearable technology for PCMag and Gigaom. 

My Areas of Expertise

  • I’ve written hundreds of reviews of cell phones, fitness trackers, robot vacuums, smartwatches, and various other products.
  • I’ve also edited thousands of reviews and articles on consumer electronics technologies and products. 

The Technology I Use

I’m writing this bio on my 24-inch blue iMac, which I initially bought for personal use, but quickly decided to use for work instead of my tiny, company-issued ThinkPad (sorry, IT team). The screen is big, bright, and sharp, and the speakers are surprisingly good considering how thin the machine is.

The other big screen in my life is a 65-inch LG C9 OLED TV. If you’re wondering whether OLED is worth the premium over LCD, I’m here to tell you that it is.

I’d be doing my beloved LG C9 a disservice if I didn’t have it hooked up to a capable sound system, so I have a Sonos Beam sitting on a media console underneath the TV, and two Sonos Ones set up as rear channels for surround sound. If you’re a Sonos user, I highly recommend adding the Sonos Sub to your setup. It’s definitely a little more expensive than it should be, but it's truly money well spent.

Of course, as an editor, I also do plenty of reading that isn’t related to work, and I love to sit down with a good, old-fashioned, paper-and-ink book. But when carrying a book isn’t convenient, I break out my first-generation Kindle Paperwhite, which is still working just fine nearly 10 years in.

With 15 years of experience in tech, Alex guides PCMag's product testing to help you decide what's worth buying and how to get the most out of it.

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