PCMag editors select and review products independently. If you buy through affiliate links, we may earn commissions, which help support our testing.

Amazon's Alexa May Soon Be Able to Detect Frustration

Soon, Alexa may be able to recognize it has pissed you off, and say sorry.

 & Angela Moscaritolo Managing Editor, Consumer Electronics

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology.

Our Expert
LOOK INSIDE PC LABS HOW WE TEST
65 EXPERTS
43 YEARS
41,500+ REVIEWS

Amazon's Alexa may soon gain a skill some humans even have trouble with: the ability to detect irritation and offer an apology.

Citing an unnamed source, MIT Technology Review on Monday reported that Alexa, the cloud-based voice service that powers Amazon's Echo speaker and other devices, may soon "include better language skills and perhaps the ability to recognize the emotional tenor of your voice."

A source close to the Echo project told the publication that Amazon's researchers, looking to stay ahead of competitors, are exploring some novel, natural-language processing techniques and ways to sense the emotion in a person's voice. "How human affect is recognized and then reflected by [Alexa's] voice will be a key area of [Amazon's] R&D," the source told MIT Technology Review.

Say, for instance, you're asking Alexa for the weather in Greenport, Long Island, and the voice assistant keeps giving you the responses for Greenpoint, Brooklyn. A simple mistake, sure, but one that might just send some people over the edge. Soon, Alexa may be able to recognize it has pissed you off, and say sorry for the mix-up.

Alexa may also soon be able to better understand ambiguous requests, using context clues, the report notes.

"For example, a person who is located in Seattle may be judged more likely to be referring to the Seahawks when he or she asks, 'How are the Hawks doing?'" MIT Technology Review reported.

Going forward, Alexa may be able to remember things you've said in the past, and apply that knowledge to future interactions. "That's one of the active areas," a source told MIT Technology Review. "It is super-vital for the conversation to be magical."

Alexa has been busy mastering new skills as of late. The voice assistant can now track your flights, add events to your Google calendar, dim your lights, keep tabs on your fitness, and pay your bills.

About Our Expert

Angela Moscaritolo

Angela Moscaritolo

Managing Editor, Consumer Electronics

My Experience

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product categories. I have been with PCMag for more than 10 years, and in that time have written more than 6,000 articles and reviews for the site. I previously served as an analyst focused on smart home and wearable devices, and before that I was a reporter covering consumer tech news. I'm also a yoga instructor, and have been actively teaching group and private classes for nearly a decade. 

Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. I earned a BS in journalism from West Virginia University, and started my career writing for newspapers in New Jersey, Pennsylvania, and West Virginia.

The Technology I Use

My little Florida beach bungalow is brimming with smart home tech. I have a smart speaker or display in every room, allowing me to control other connected devices by voice. The Nest Hub on my bedside table lets me set wake-up alarms, control my smart light bulbs, and set the temperature on my smart thermostat. I use the Amazon Echo Show 8 on my kitchen counter to browse recipes, reorder protein powder, check the weather, and watch the news while I do dishes. 

Because I suffer from allergies, air purifiers are essential. My favorite model is the Dyson Purifier Cool TP07, which doubles as a fan and continuously sends indoor pollution data to its companion mobile app. 

My pitbull Bradley sheds, so a good robot vacuum is a must. I currently use a premium Ecovacs Deebot that can both vacuum and mop, empty its own dustbin, and wash its own mop cloth. 

For fitness, I like to mix up my routine with cycling, indoor rowing, running, and strength training in addition to yoga. I take classes on the Tonal 2 smart strength training machine, I row indoors on an Aviron machine, and track my beach runs with an Apple Watch while listening to music on my Apple AirPods Pro. On the weekends, I love riding e-bikes like the rugged, beach-friendly Aventon Aventure for fun and fitness.

My job involves a lot of virtual meetings, so a quality webcam, microphone, and ring light are important. I use the Jabra PanaCast 20 webcam, the Elgato Wave: 3 microphone, and a Yesker tripod ring light. 

As for my preferred phone platform, I'm an iPhone person, but I've also extensively used Android for product testing.

Read full bio