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Today I Deleted Uber: Here's Why You Should, Too

 & Sascha Segan Former Lead Analyst, Mobile

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Help me stop these jerks. Uber exec Emil Michael was apparently so high on his own delusions of grandeur, he told a BuzzFeed editor that he wanted to hire researchers to perform Nixonian dirty tricks on journalists he didn't like.

Specifically, he wanted to "prove a particular and very specific claim about [the] personal life" of a journalist the company's executives find annoying. Obviously, he's spent the past day frantically backpedaling that howler, but the cat's out of the bag. Whatever you think of journalists, companies shouldn't be doing that to anyone.

This kind of attitude isn't new for Uber, and I've probably waited too long to delete the app. The journalist in question, Sarah Lacy, has been chronicling the company's misogynistic culture for some time now. CNN revealed that Uber employees were using fake accounts to order and cancel rides with rival service Lyft. The Verge showed how the company was having its employees try to recruit Lyft drivers by ordering rides under false pretenses. Uber is also "pushing drivers into subprime auto loans," Valleywag says. And if drivers complain, they can get deactivated.

I'm not even going to get into the stuff about surge pricing (which Uber has been doing a better job of making obvious) and Uber's refusal to accept responsibility when its drivers do bad things.

Drivers Agree: It's a Trap!
Uber's general jerkiness doesn't seem to have helped its main rival, Lyft, even though it sounds like Lyft could be better for riders and drivers. Recently, I've been asking Uber and Lyft drivers about the difference between the two services. (In New York City, many drivers work for Uber, Lyft, and a third, local car service as well.)

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One driver told me that if he could ditch Uber and just drive for Lyft, he would - but he can't make a living without Uber, because "that's where the rides are." Both this discussion between drivers and the overall stats agree: while drivers would love to have more options, Uber is just killing its more ethical rival. It has so much inertia, so many installs and such good marketing that it appears unstoppable.

Here, your actions can actually make a difference. If you delete Uber and install Lyft - or, heck, even start calling your local car service again - you send a message that being a bad person - and make no mistake, these are bad people - actually has consequences.

(I know for a lot of you, calling the local taxi service isn't really an option because of slow response times or a reputation for poor-quality service. We're lucky in NYC, which has a rich array of transportation services.)

We Need Taxi Apps, Just Not Taxi Assholes

Uber and Lyft are responding to real needs from both riders and drivers. Most cities' taxi commissions were long ago captured by fleet owners' interests, with expensive, limited medallions (costing up to $1 million in New York City) turning drivers into virtual serfs and leaving riders in some cities waiting far too long for their cabs. 

As Felix Salmon points out on Medium, the taxi apps are also more efficient for drivers than traditional dispatching and cruising, letting drivers spend more time with passengers in their cars (and thus, more time making money.)

The services' strict car-quality standards and GPS requirements are a huge positive change for riders. I've had too many New York "green cabs" with ripped seats or whose drivers don't know how to get around Queens. That hasn't been the case with my app-powered rides.

Competition is working. It just needs to work better. If riders swing towards Lyft, that will pressure Uber to jettison or reform some of its more awful people and policies. We'll end up having better choices all around.

So delete Uber. Click on Lyft, or call your local cab service. Let's see if we can make a change, and leave Emil Michael and his sleazy compadres by the side of the road. 

About Our Expert

Sascha Segan

Sascha Segan

Former Lead Analyst, Mobile

My Experience

I'm that 5G guy. I've actually been here for every "G." I reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also wrote a weekly newsletter, Fully Mobilized, where I obsessed about phones and networks.

My Areas of Expertise

  • US and Canadian mobile networks
  • Mobile phones released in the US
  • iPads, Android tablets, and ebook readers
  • Mobile hotspots
  • Big data features such as Fastest Mobile Networks and Best Work-From-Home Cities

The Technology I Use

Being cross-platform is critical for someone in my position. In the US, the mobile world is split pretty cleanly between iOS and Android. So I think it's really important to have Apple, Android and Windows devices all in my daily orbit.

I use a Lenovo ThinkPad Carbon X1 for work and a 2021 Apple MacBook Pro for personal use. My current phone is a Samsung Galaxy S21 Ultra, although I'm probably going to move to an Android foldable. Most of my writing is either in Microsoft OneNote or a free notepad app called Notepad++. Number crunching, which I do often for those big data stories, is via Microsoft Excel, DataGrip for MySQL, and Tableau.

In terms of apps and cloud services, I use both Google Drive and Microsoft OneDrive heavily, although I also have iCloud because of the three Macs and three iPads in our house. I subscribe to way too many streaming services. 

My primary tablet is a 12.9-inch, 2020-model Apple iPad Pro. When I want to read a book, I've got a 2018-model flat-front Amazon Kindle Paperwhite. My home smart speakers run Google Home, and I watch a TCL Roku TV. And Verizon Fios keeps me connected at home.

My first computer was an Atari 800 and my first cell phone was a Qualcomm Thin Phone. I still have very fond feelings about both of them.

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