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OnePlus Customers' Credit Card Details Stolen

A malicious script was injected into the OnePlus.net site to capture credit card details from users' browsers between November and January.

 & Michael Kan Principal Reporter

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Up to 40,000 customers of smartphone vendor OnePlus may have had their credit card information stolen, the company said on Friday.

A malicious script on the OnePlus.net site secretly recorded customers' credit card details from November 2017—when the company's OnePlus 5T went on sale—to Jan. 11. In a statement, OnePlus apologized for the breach, which came to light a week ago when customers noticed mysterious credit card charges after making purchases on OnePlus.net.

The company sent out emails to customers who are possibly affected. "We recommend that you check your card statements and report any charges you don't recognize to your bank," OnePlus said.

The malicious script was injected into the OnePlus.net payment processing page, lifting credit card data—including number, the expiration date, and the verification code—from victims' browsers as it was entered. However, it operated only intermittently, so not everyone was hit. OnePlus has deleted the malicious code and quarantined the affected server.

Users who made purchases on OnePlus.net via PayPal or through a credit card previously saved with site shouldn't be affected, the vendor said. For now, OnePlus has disabled its credit card payment system, and is currently only accepting purchases through PayPal.

It isn't clear who was behind the hack, but OnePlus is working with its payment providers and local authorities to address the incident. It plans on implementing a a more credit card payment method in the future. "We cannot apologize enough for letting something like this happen," it said.

About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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