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Twitter Followers at Zero, Direct Messages Disabled

 & Chloe Albanesius Executive Editor, News

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In the wake of the new Twitter.com roll-out, the micro-blogging site on Monday was experiencing intermittent issues that affected follower counts as well as the ability to follow other users and send direct messages.

"We're investigating reports of folks still seeing 0/0 follow counts, unable to follow other users," Twitter wrote on its @support feed Monday morning. Minutes later, Twitter said that its direct message feature was also temporarily down.

"Twitter is working to resolve this issue in full," the company said.

Twitter followers were reduced to zero on Sept. 28 as well.

The issues comes several days after Twitter started rolling out the "new Twitter." The roll-out was not without its issues, however. On Sept. 29, Twitter said the drop-down menu on its homepage would be broken until the morning, and the company temporarily disabled the ability to upload profile images.

Both features were re-enabled by Sept. 30. That same day, however, a bug corrupted the system so that Twitter only showed the 50 most recent direct messages – sent and received. Users were advised to use the old Twitter until the company resolved the issue.

Over the weekend, Twitter also temporarily disabled the display pane in the new Twitter Web UI after uncovering some "technical issues." The feature was re-enabled by 4pm Pacific time on Sunday.

Last month, Twitter was also hit with the "onMouseOver" worm after a site update unknowingly resurfaced a site exploit Twitter had discovered and patched in August. A 17-year-old Australian later took the blame for unleashing the worm.

UPDATE: Later that morning, Twitter said it restored follower and following counts, as well as the ability to direct message other users.

About Our Expert

Chloe Albanesius

Chloe Albanesius

Executive Editor, News

My Experience

I started out covering tech policy in DC for The National Journal, where my beat included state-level tech news and all the congressional hearings and FCC meetings I could handle. I later covered Wall Street trading tech before switching gears to consumer tech. I now lead PCMag's news coverage.

My Areas of Expertise

Getting my start in DC means I still have a soft spot for tech policy; Congressional hearings can sometimes be as entertaining as a Bravo reality show, for better or worse. But PCMag is all about the technology we use every day, as well as keeping an eye out for the trends that will shape the industry in the years ahead (or flop on arrival). I've covered the rise of social media, the iOS vs. Android wars, the cord-cutting revolution that's now left us with hefty streaming bills, and the effort to stuff artificial intelligence into every product you could imagine. This job has taken me to CES in Vegas (one too many times), IFA in Berlin, and MWC in Barcelona. I also drove a Tesla 1,000 miles out west as part of our Best Mobile Networks project. Of late, my focus is on our hard-working team of reporters at PCMag, guiding and editing their robust coverage.

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