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BlackBerry Protect Finds Your Lost Phone

 & Sascha Segan Former Lead Analyst, Mobile

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RIM today announced BlackBerry Protect, a free service which will let consumer BlackBerry users track, wipe, and restore lost phones.

BlackBerry Protect is an app that runs in the background on recent BlackBerry (8000 and 9000-series) models. On the device itself, users can select an interval to periodically back up PIM information to RIM's secure servers.

From a Web portal, users can also grab the location of their BlackBerries on a map, make a misplaced phone ring loudly for a minute (even if it's in silent mode), lock it, make a message appear on its screen, or wipe it completely.

The location functionality will vary from model to model based on whether the phone uses satellite GPS or cell-tower GPS, RIM said.

BlackBerry Protect follows Apple's Find my iPhone and Microsoft's My Phone, a similar service for Windows Mobile phones. There are also third-party apps and services which help you find a lost phone.

Many of BlackBerry Protect's features have been available for RIM's business server customers for years. To some extent, the new offering shows the delicate balance RIM has to maintain their sales of corporate servers through offering exclusive features, yet also to compete in the market of individual consumers who buy single phones.

"What we're really taking about here is taking the pieces of functionality that exist already and making them available in a very coherent package for consumer customers," said Michael Brown, RIM's director of security product management.

But that delicate balance has also held back some RIM features. For instance, consumer BlackBerrys have inferior Microsoft Exchange syncing features to other smartphones, in part because connecting to Exchange is one of the major features of RIM's business server suite.

Protect will be available on a private, invitation-only beta basis next week. RIM didn't announce a time frame for when Protect will become more widely available, other than to say that it will be later this year. Typically, BlackBerry system updates such as this are dependent on carrier approval, which means they roll out to different carriers over a period of several months.

About Our Expert

Sascha Segan

Sascha Segan

Former Lead Analyst, Mobile

My Experience

I'm that 5G guy. I've actually been here for every "G." I reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also wrote a weekly newsletter, Fully Mobilized, where I obsessed about phones and networks.

My Areas of Expertise

  • US and Canadian mobile networks
  • Mobile phones released in the US
  • iPads, Android tablets, and ebook readers
  • Mobile hotspots
  • Big data features such as Fastest Mobile Networks and Best Work-From-Home Cities

The Technology I Use

Being cross-platform is critical for someone in my position. In the US, the mobile world is split pretty cleanly between iOS and Android. So I think it's really important to have Apple, Android and Windows devices all in my daily orbit.

I use a Lenovo ThinkPad Carbon X1 for work and a 2021 Apple MacBook Pro for personal use. My current phone is a Samsung Galaxy S21 Ultra, although I'm probably going to move to an Android foldable. Most of my writing is either in Microsoft OneNote or a free notepad app called Notepad++. Number crunching, which I do often for those big data stories, is via Microsoft Excel, DataGrip for MySQL, and Tableau.

In terms of apps and cloud services, I use both Google Drive and Microsoft OneDrive heavily, although I also have iCloud because of the three Macs and three iPads in our house. I subscribe to way too many streaming services. 

My primary tablet is a 12.9-inch, 2020-model Apple iPad Pro. When I want to read a book, I've got a 2018-model flat-front Amazon Kindle Paperwhite. My home smart speakers run Google Home, and I watch a TCL Roku TV. And Verizon Fios keeps me connected at home.

My first computer was an Atari 800 and my first cell phone was a Qualcomm Thin Phone. I still have very fond feelings about both of them.

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