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Microsoft Slammed for ICE Contract Amid Child Separations

The family separations at the US-Mexico border has brought scrutiny to a Microsoft government contract. In January, the company touted a partnership with federal immigration authorities, which US social media users are now protesting.

 & Michael Kan Principal Reporter

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UPDATE 6/19/19: Microsoft's CEO said he opposes the Trump administration's policy of seperating migrant families at the border and called the practice "cruel and abusive." However, he's refraining from canceling the company's contract with federal immigration authorities.

"I want to be clear: Microsoft is not working with the U.S. government on any projects related to separating children from their families at the border," Satya Nadella said in an email to employees on Tuesday. "Our current cloud engagement with U.S. Immigration and Customs Enforcement (ICE) is supporting legacy mail, calendar, messaging and document management workloads."

He made the statement as over 100 company employees are demanding that Microsoft drop its contract with ICE, according to The New York Times. The contract is reportedly worth $19.4 million.

"We believe that Microsoft must take an ethical stand, and put children and families above profits," writes a letter from the employees that's been circulating on internal company message boards.

Although Microsoft's CEO made no mention of canceling the contract, he also said: "Any engagement with any government has been and will be guided by our ethics and principles. We will continue to have this dialogue both within our company and with our stakeholders outside."

Original story:

The public outcry over the Trump administration's policy of separating children from their parents at the US border is spilling over to Microsoft, which has a contract with federal immigration authorities.

In January, Microsoft announced that US Immigration and Customs Enforcement (ICE) was using the company's Azure cloud service "for facial recognition and identification" purposes. "We're proud to support this work," the tech giant said at the time.

Now Microsoft is getting slammed for that partnership; the same federal agency has been helping US authorities carry out the separation of families detained at the US-Mexico border. On social media, critics called on Microsoft employees to demand that their employer drop the government contract.

It didn't help that Microsoft bungled its initial response to the controversy. On Monday morning, the company tried to remove mention of its work with the immigration agency, and journalists quickly took note. Microsoft then told Bloomberg the deletion was a "mistake" and that section was restored.

Later in the day, Microsft released a formal statement, which calls on the Trump administration to stop the family separations. "We urge the administration to change its policy and Congress to pass legislation ensuring children are no longer separated from their families," the company said.

Although Microsoft said it was "dismayed" by the forcible separations, the company has yet to provide details about its contract with US immigration authorities, like how the facial-recognition tech is exactly being used.

In its statement, Microsoft merely said the partnerships had nothing to do with separating children from their parents. "And contrary to some speculation, we are not aware of Azure or Azure services being used for this purpose," it said.

Still, the contract poses a PR headache for the company, when its CEO Satya Nadella has previously spoken out against the Trump's administration's stricter policies on immigration. "We also believe in broader immigration opportunities, like the protections for talented and law-abiding young people under the Deferred Access for Childhood Arrivals (DACA) Program, often called 'Dreamers,'" he wrote in January 2017.

About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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