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Google Trials 'Promising' System for Locating 911 Callers

During the trial, a 'random sample of 911 callers using an Android smartphone' had their devices' location data sent directly to dispatchers.

 & Angela Moscaritolo Managing Editor, Consumer Electronics

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A new Google system may shave precious seconds off the amount of time it takes emergency responders to locate those who call 911 from a cell phone.

According to The Wall Street Journal, the web giant trialed this new system in several states including Texas, Tennessee, and Florida during December and January with "promising" results.

Normally, when you call 911 from a cell phone, your wireless carrier is responsible for sharing your whereabouts with operators. But the location information they send isn't always precise, which can make it difficult for emergency responders to find you.

Public safety officials, in an effort to improve response times, have been pushing Google and Apple to share smartphone location data with 911 for years, the report notes. Now, Google may be getting ready to do that.

During the trial, a "random sample of 911 callers using an Android smartphone" had their devices' location data sent directly to dispatchers, according to the report. The test reportedly covered "tens of thousands of 911 calls."

"Location data in more than 80 percent of the 911 calls using Google's technology were more accurate than the carrier data in the first 30 seconds of a call," the Journal reported, citing a startup called RapidSOS, which assisted with the trial. "Google's data provided an average location estimate radius of 121 feet… while carrier data averaged 522 feet. Carrier data also took longer to reach 911 centers."

Google did not immediately respond to PCMag's request for comment about the trial.

This week marked the 50th anniversary of the first call made to 911. These days, more than 70 percent of 911 calls come from wireless devices, according to FCC Chairman Ajit Pai.

About Our Expert

Angela Moscaritolo

Angela Moscaritolo

Managing Editor, Consumer Electronics

My Experience

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product categories. I have been with PCMag for more than 10 years, and in that time have written more than 6,000 articles and reviews for the site. I previously served as an analyst focused on smart home and wearable devices, and before that I was a reporter covering consumer tech news. I'm also a yoga instructor, and have been actively teaching group and private classes for nearly a decade. 

Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. I earned a BS in journalism from West Virginia University, and started my career writing for newspapers in New Jersey, Pennsylvania, and West Virginia.

The Technology I Use

My little Florida beach bungalow is brimming with smart home tech. I have a smart speaker or display in every room, allowing me to control other connected devices by voice. The Nest Hub on my bedside table lets me set wake-up alarms, control my smart light bulbs, and set the temperature on my smart thermostat. I use the Amazon Echo Show 8 on my kitchen counter to browse recipes, reorder protein powder, check the weather, and watch the news while I do dishes. 

Because I suffer from allergies, air purifiers are essential. My favorite model is the Dyson Purifier Cool TP07, which doubles as a fan and continuously sends indoor pollution data to its companion mobile app. 

My pitbull Bradley sheds, so a good robot vacuum is a must. I currently use a premium Ecovacs Deebot that can both vacuum and mop, empty its own dustbin, and wash its own mop cloth. 

For fitness, I like to mix up my routine with cycling, indoor rowing, running, and strength training in addition to yoga. I take classes on the Tonal 2 smart strength training machine, I row indoors on an Aviron machine, and track my beach runs with an Apple Watch while listening to music on my Apple AirPods Pro. On the weekends, I love riding e-bikes like the rugged, beach-friendly Aventon Aventure for fun and fitness.

My job involves a lot of virtual meetings, so a quality webcam, microphone, and ring light are important. I use the Jabra PanaCast 20 webcam, the Elgato Wave: 3 microphone, and a Yesker tripod ring light. 

As for my preferred phone platform, I'm an iPhone person, but I've also extensively used Android for product testing.

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