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Project Loon-Powered Internet Reaches 100K in Puerto Rico

AT&T and T-Mobile customers with LTE-enabled phones in Puerto Rico have been receiving access via the balloon-powered Project Loon.

 & Michael Kan Principal Reporter

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Alphabet X's balloon-powered Project Loon has beamed internet access to over 100,000 users in hurricane-stricken Puerto Rico.

The hot-air balloons arrived over the island from Nevada three weeks ago and have been delivering internet access to certain AT&T and T-Mobile customers in the most damaged areas.

It's the first time the balloons have been launched at such a rapid pace. And initially, the team behind Project Loon wasn't sure how well the technology might work.

The balloons are designed to hover 11 miles above the Earth to create an aerial wireless network. Once in position, they can relay data between the telecommunication provider on the ground and to the customers in need.

However, one worry has been the constantly shifting winds over Puerto Rico. To keep them clustered over the island, the balloons are using computer algorithms to navigate the atmospheric conditions.

Each balloon can cover up to 5,000 square kilometers. The only drawback is that customers must have an LTE-enabled phone to access the aerial network, which is offering basic wireless connectivity for text messages, emails, and light internet browsing.

In addition to Project Loon, telecommunication providers have been working to repair damaged cellular sites and towers on the ground. They've so far brought 72 percent of Puerto Rico's telecommunication services back online.

About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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