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Want Wi-Fi? Fly a U.S. Airline

 & Sascha Segan Former Lead Analyst, Mobile

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Business travel nowadays needs Wi-Fi. And if you want Wi-Fi, fly a U.S. airline.

Connected TravelerAirline amenity analysis engine Routehappy looked at the current state of Internet access on airlines around the world, and found a dramatic gap in availability between U.S. and non-U.S. planes. U.S. airlines offer Wi-Fi on 78 percent of their available seat miles, while non-U.S. airlines offer it on only 24 percent.

The main reason is that all four of our largest airlines—United, American, Delta and Southwest—have Wi-Fi on board most of their planes, and JetBlue and Virgin America do, too.

Outside the U.S., Wi-Fi rollouts typically only appear on long-haul aircraft, Routehappy says. While there are 53 non-U.S. airlines that offer in-flight Wi-Fi, 76 percent of service-miles aren't covered, the company says.

Singapore-based Scoot, Icelandair, Etihad, Emirates, and Norwegian give you the best chance of connecting on all their flights. On long-haul flights, Lufthansa, Aeroflot, Garuda, Aer Lingus, Etihad, Emirates, Oman, and Iberia are doing well, the company reported.

Routehappy Inline Chart

The Need for Speed
Having Wi-Fi doesn't mean the Wi-Fi will be usable, though. The Gogo system currently installed on most Delta and American planes has a maximum, planewide bandwidth of 9.8Mbps. On busy flights like my flight back from CES, that just isn't enough; I paid for Gogo and then it was too slow to use.

As I reported in November, Gogo's new 2Ku system bumps that up to 70Mbps per plane. That's coming to Delta, American, Aeromexico, Virgin Atlantic, and others.

JetBlue and Virgin America, meanwhile, are a step ahead, already in the midst of installing Viasat's "Exede in the Air" system, which claims to offer up to 12Mbps per seat and adequate performance with 50-70 devices connected at one time.

For more on Gogo's new 2Ku system, watch the video below.

About Our Expert

Sascha Segan

Sascha Segan

Former Lead Analyst, Mobile

My Experience

I'm that 5G guy. I've actually been here for every "G." I reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also wrote a weekly newsletter, Fully Mobilized, where I obsessed about phones and networks.

My Areas of Expertise

  • US and Canadian mobile networks
  • Mobile phones released in the US
  • iPads, Android tablets, and ebook readers
  • Mobile hotspots
  • Big data features such as Fastest Mobile Networks and Best Work-From-Home Cities

The Technology I Use

Being cross-platform is critical for someone in my position. In the US, the mobile world is split pretty cleanly between iOS and Android. So I think it's really important to have Apple, Android and Windows devices all in my daily orbit.

I use a Lenovo ThinkPad Carbon X1 for work and a 2021 Apple MacBook Pro for personal use. My current phone is a Samsung Galaxy S21 Ultra, although I'm probably going to move to an Android foldable. Most of my writing is either in Microsoft OneNote or a free notepad app called Notepad++. Number crunching, which I do often for those big data stories, is via Microsoft Excel, DataGrip for MySQL, and Tableau.

In terms of apps and cloud services, I use both Google Drive and Microsoft OneDrive heavily, although I also have iCloud because of the three Macs and three iPads in our house. I subscribe to way too many streaming services. 

My primary tablet is a 12.9-inch, 2020-model Apple iPad Pro. When I want to read a book, I've got a 2018-model flat-front Amazon Kindle Paperwhite. My home smart speakers run Google Home, and I watch a TCL Roku TV. And Verizon Fios keeps me connected at home.

My first computer was an Atari 800 and my first cell phone was a Qualcomm Thin Phone. I still have very fond feelings about both of them.

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