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Amazon SVP Fires Back at NYT Exposé

 & Angela Moscaritolo Managing Editor, Consumer Electronics

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Amazon is firing back at New York Times exposé that detailed the Web giant's "tough" and "combative" workplace culture.

In a Medium post Monday, Amazon's Senior Vice President of Corporate Affairs, Jay Carney, specifically took issue with a quote from former Amazon employee Bo Olson, who said, "Nearly every person I worked with, I saw cry at their desk."

Carney, who previously served as President Obama's press secretary, claims the piece's authors, Jodi Kantor and David Streitfeld, failed to "check or vet the anecdotes and quotes from sources willing to go on the record," and suggested that sources who painted a negative picture of the company culture "might have an axe to grind."

"Here's what the story didn't tell you about Mr. Olson: his brief tenure at Amazon ended after an investigation revealed he had attempted to defraud vendors and conceal it by falsifying business records," Carney wrote. "Why weren't readers given that information?"

The Times doesn't look to be planning a retraction any time soon, however. In a separate Medium post Monday, the newspaper's Executive Editor, Dean Baquet, disputed Carney's claims about Olson.

"He said he was never confronted with allegations of personally fraudulent conduct or falsifying records, nor did he admit to that," Baquet wrote. "His one quote in the story was consistent with those of other current and former employees. Several other people in other divisions also described people crying publicly in very similar terms."

Baquet reiterated his support for the story, calling it an "accurate portrait." Amazon's PR boss disagrees.

"The bottom line is the New York Times chose not to fact-check or vet its most important on-the-record sources, despite working on the story for six months," Carney wrote in response to Baquet. "I really don't see a defensible explanation for that failure."

Carney pointed to May email from Kantor to Amazon's vice president of public relations, in which Kantor said she did not want the story to be "a stack of negative anecdotes from ex-Amazonians."

"We decided to participate by sharing much of what Ms. Kantor asked for, yet the article she specifically said they were not writing became the article that we all read," Carney wrote. "And, despite our months-long participation, we were given no opportunity to see, respond to, or help fact-check the 'stack of negative anecdotes' that they ultimately used."

On Twitter, Kantor pointed readers to Baquet's response.

About Our Expert

Angela Moscaritolo

Angela Moscaritolo

Managing Editor, Consumer Electronics

My Experience

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product categories. I have been with PCMag for more than 10 years, and in that time have written more than 6,000 articles and reviews for the site. I previously served as an analyst focused on smart home and wearable devices, and before that I was a reporter covering consumer tech news. I'm also a yoga instructor, and have been actively teaching group and private classes for nearly a decade. 

Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. I earned a BS in journalism from West Virginia University, and started my career writing for newspapers in New Jersey, Pennsylvania, and West Virginia.

The Technology I Use

My little Florida beach bungalow is brimming with smart home tech. I have a smart speaker or display in every room, allowing me to control other connected devices by voice. The Nest Hub on my bedside table lets me set wake-up alarms, control my smart light bulbs, and set the temperature on my smart thermostat. I use the Amazon Echo Show 8 on my kitchen counter to browse recipes, reorder protein powder, check the weather, and watch the news while I do dishes. 

Because I suffer from allergies, air purifiers are essential. My favorite model is the Dyson Purifier Cool TP07, which doubles as a fan and continuously sends indoor pollution data to its companion mobile app. 

My pitbull Bradley sheds, so a good robot vacuum is a must. I currently use a premium Ecovacs Deebot that can both vacuum and mop, empty its own dustbin, and wash its own mop cloth. 

For fitness, I like to mix up my routine with cycling, indoor rowing, running, and strength training in addition to yoga. I take classes on the Tonal 2 smart strength training machine, I row indoors on an Aviron machine, and track my beach runs with an Apple Watch while listening to music on my Apple AirPods Pro. On the weekends, I love riding e-bikes like the rugged, beach-friendly Aventon Aventure for fun and fitness.

My job involves a lot of virtual meetings, so a quality webcam, microphone, and ring light are important. I use the Jabra PanaCast 20 webcam, the Elgato Wave: 3 microphone, and a Yesker tripod ring light. 

As for my preferred phone platform, I'm an iPhone person, but I've also extensively used Android for product testing.

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